Housekeeping Houseperson

The Cooper; Charleston (SC); On-site; USD 26,000 - 32,000; Full time

Job summary

The Cooper in Charleston is seeking a Housekeeping Houseperson to support room attendants and uphold the highest standards of cleanliness, comfort, and sophistication.

You will maintain cleanliness in common areas, restock supplies, and respond promptly to guest and team member requests, contributing to a refined guest experience.

This role requires physical stamina, flexibility for evenings, weekends and holidays, and a professional appearance consistent with luxury hospitality.

Qualifications

• Previous experience in housekeeping or janitorial services in luxury hospitality.
• Ability to lift, push, and pull heavy items and stand for extended periods.
• Good communication and interpersonal skills.
• Strong attention to detail and commitment to luxury standards.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Responsibilities

• Assist Room Attendants by delivering and retrieving linens, amenities, and supplies.
• Keep hallways, elevators, and service areas clean and stocked.
• Remove trash and soiled linens promptly.
• Respond to housekeeping and guest service requests professionally.
• Monitor safety and report maintenance issues.
• Handle lost and found items per hotel procedures.
• Support setup/breakdown of events and VIP room preparations.
• Assist in other areas as needed.

Skills

Housekeeping experience

Attention to detail

Communication skills

Flexibility

Professional appearance

Job description

As a Housekeeping Houseperson at The Cooper, you are an essential part of the housekeeping team, supporting room attendants and ensuring all guest and public areas reflect the highest standards of cleanliness, comfort, and sophistication. Your role ensures seamless housekeeping operations by maintaining cleanliness in common areas, restocking supplies, and promptly responding to guest and team member requests. Your efficiency, reliability, and attention to detail contribute directly to the refined guest experience that defines our hotel.

Duties & Responsibilities

• Assist Room Attendants by delivering and retrieving linens, amenities, cleaning supplies, and caddies.
• Ensure hallways, elevators, back-of-house areas, and service closets are clean, tidy, and well-stocked at all times.
• Remove trash, soiled linens, and room service items from guest floors promptly and discreetly.
• Respond to housekeeping and guest service requests in a timely and professional manner.
• Monitor and report any maintenance issues, safety hazards, or damage to property.
• Handle lost and found items with care and in accordance with hotel procedures.
• Support setup and breakdown of special events, guest room preparations for VIPs, and other operational needs as assigned.
• Assist in other areas as needed.

Required Skills & Experience

• Previous experience in housekeeping or janitorial services within a luxury or high-volume hospitality environment preferred.
• Ability to lift, push, and pull heavy items and stand or walk for extended periods.
• Good communication and interpersonal skills.
• Strong attention to detail and commitment to maintaining luxury standards.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.