Room Service Attendant

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 8,500 - 12,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan with company match

Paid time off

Job summary

Shamin Hotels in Virginia Beach, VA is looking for a Room Service Attendant to deliver in-room dining with accuracy and courtesy. You will take orders, know the menu, and ensure guest satisfaction while processing payments and maintaining cleanliness of service areas.

Join a team that emphasizes service excellence and offers benefits such as health and dental insurance, paid time off, and a 401K plan with company matching.

Qualifications

• Hospitality or customer service experience preferred but not required.
• A positive attitude and willingness to learn are essential.
• Ability to stand/walk for long periods and lift trays up to a reasonable weight.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver food and beverages to guest rooms promptly and courteously.
• 2.5
• Have a thorough understanding of the room service menu and promotions.
• Take room service orders by phone or room system and record guest preferences.
• Upsell additional items to enhance guest experience and sales.
• Set up trays and dining utensils in guest rooms for a complete dining experience.
• Double-check orders for accuracy and note any dietary restrictions.
• Process payments via cash, card, or room charges following procedures.
• Maintain cleanliness and organization of room service area and carts.

Skills

Team collaboration

Customer service

Communication skills

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Job DetailsJob Location: Virginia Beach, VA 23451Salary Range: $7.50 - $7.50 Hourly

Who are we looking for?

Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

• Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!
• Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
• Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview:

As a Room Service Attendant, you will play a crucial role in providing exceptional in-room dining experiences for guests staying at our hotel. You will be responsible for delivering food and beverage orders to guest rooms promptly and courteously, ensuring accuracy and guest satisfaction.

Essential Job Functions:

• Order Delivery: Deliver food and beverage orders to guest rooms in a timely and professional manner, ensuring accuracy and presentation standards are maintained.
• Menu Knowledge: Have a thorough understanding of the room service menu offerings, including food options, beverage selections, and special promotions.
• Guest Interaction: Interact with guests in a friendly and courteous manner while delivering orders, addressing any questions or concerns they may have, and ensuring their satisfaction.
• Order Taking: Take room service orders over the phone or through the hotel's ordering system, accurately recording guest preferences and special requests.
• Up-selling: Utilize suggestive selling techniques to promote additional menu items or special offerings to enhance the guest experience and increase sales.
• Service Setup: Set up trays and dining utensils in guest rooms, ensuring all necessary items are provided for a complete dining experience.
• Order Accuracy: Double-check orders before delivery to ensure accuracy and completeness, and verify any special dietary requirements or allergy information provided by guests.
• Payment Processing: Process payment for room service orders, including cash, credit card, or room charge transactions, following established procedures.
• Cleanliness and Organization: Maintain cleanliness and organization of the room service area, including storage areas, service carts, and equipment, following sanitation and safety standards.

Join our team and be a part of delivering exceptional in-room dining experiences to our guests!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

QualificationsTop Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• Previous Experience: Previous experience in a similar role or in the hospitality industry is preferred but not required. We welcome candidates with a positive attitude and a willingness to learn.
• Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
• Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
• Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to [X] pounds.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• High school diploma or equivalent.