Guest Room Care Specialist – Detail‑Driven & Welcoming

Hilton Garden Inn | CR Hotel #1 LLC; New Buffalo (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Hilton Garden Inn | CR Hotel #1 LLC is seeking a diligent housekeeper to maintain cleanliness, order, and a welcoming environment for guests.

The role involves cleaning guestrooms, lobbies, restrooms, and corridors, replenishing supplies, and following safety and sanitation standards with attention to detail.

Responsibilities include linen handling, maintenance reporting, and ensuring security and guest privacy while delivering friendly service.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to operate cleaning equipment.
• Ability to use cleaning chemicals safely.
• Knowledge of cleaning techniques and proper sanitation practices.
• Time management skills to complete tasks efficiently and on schedule.
• Ability to follow instructions and adhere to safety protocols.
• Must be able to handle a crisis in a calm, effective manner including upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

Responsibilities

• Cleans guestrooms, lobbies, lounges, restrooms, corridors, elevators, and stairways.
• Sort, count, fold, mark, and/or carry linens.
• Cleans hotel according to franchise standards and within required timeframes to include but not limited to stripping and making beds; dusting furniture; washing walls, ceiling, and woodwork; vacuuming, scrubbing, waxing, and polishing floor; washing windows, door panels, and sills; emptying wastebaskets; cleaning and vacuuming rugs, carpets, upholstered furniture, and draperies; and cleaning bathroom sink, toilet and tubs/showers stalls.
• Replenishes supplies such as bathroom amenities, coffee/tea service items, cups/lids and writing supplies.
• Moves furniture, hangs drapes, and rolls carpets to ensure compliance with brand requirements.
• Transports trash and waste to disposal area.
• Transports dirty linens to laundry room or place down laundry chute.
• Replaces light bulbs, batteries, and completes maintenance tickets as needed to ensure guest room is fully functional and in working condition for guests' arrival.
• Stocks, organizes, and maintains housekeeping carts and equipment.
• Greet guests in warm, friendly manner and always with a smile.
• Ensures key control and security policies to maintain the guests' privacy and security of personal belongings when working in guestrooms.
• Use all materials, chemicals and tools safely to avoid injury, waste, unnecessary damage or accidents.
• Communicate with maintenance department regarding room needs.

Job description

Hilton Garden Inn | CR Hotel #1 LLC is seeking a diligent housekeeper to maintain cleanliness, order, and a welcoming environment for guests.

The role involves cleaning guestrooms, lobbies, restrooms, and corridors, replenishing supplies, and following safety and sanitation standards with attention to detail.

Responsibilities include linen handling, maintenance reporting, and ensuring security and guest privacy while delivering friendly service.