Guest Room Care Specialist

Fortune Bay Resort Casino; Tower (MN); On-site; USD 21,000 - 23,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN is seeking a Room Attendant to clean guest rooms to established standards, report deficiencies, and handle guest requests while maintaining confidentiality and security.

This non-exempt role pays $15.00–$17.00 per hour, includes duties such as restocking, using approved chemicals, transporting supplies, and ensuring safety and customer satisfaction.

Qualifications

• Knowledgeable in all aspects of cleaning.
• Efficient and productive in performing cleaning tasks.
• Dependable, reliable, and accountable.

Responsibilities

• Use correct cleaning chemical for designated surfaces, according to OSHA regulations and Resort requirements.
• Clean guest rooms when vacated and stay-over rooms after 9:30 a.m.
• Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
• Thoroughly clean all areas in the room as described in Policies and Procedure book.
• Keep all cleaning equipment and tools in good working condition; report when repair parts are needed.
• Ensure security of any assigned guest room.
• Handle guests’ complaints by following the proper procedure to ensure guest satisfaction.
• Report any damage or maintenance problem to the Manager or Room Inspector.
• Maintain a lost and found log and secure guest items in locked storage/closet; notify Housekeeping Manager of lost and found items.
• Maintain a comfortable, clean, and safe environment.
• Be neat in appearance and in uniform.
• Perform other duties as assigned.
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Skills

Cleaning proficiency

Time management

Teamwork

Tools

Cleaning equipment

Job description

Fortune Bay Resort Casino in Tower, MN is seeking a Room Attendant to clean guest rooms to established standards, report deficiencies, and handle guest requests while maintaining confidentiality and security.

This non-exempt role pays $15.00–$17.00 per hour, includes duties such as restocking, using approved chemicals, transporting supplies, and ensuring safety and customer satisfaction.