Guest Room Care Specialist

Texas Western Hospitality Group; Portland (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Texas Western Hospitality Group is hiring for a hotel housekeeping role at TownePlace Suites Portland in Portland, TX. You will clean and service guest rooms, make beds, dust surfaces, and respond to guest requests while adhering to brand and company standards.

Responsibilities include maintaining cleanliness, reporting safety issues, and upholding security of supplies and equipment. This full-time, day-shift position requires a professional appearance and reliable performance.

Responsibilities

• Cleans and services assigned guest rooms and bathrooms in a timely and organized manner.
• Changes sheets, makes beds and vacuum in both stay-over and check out guest rooms.
• Dusts entire guest room including tables, nightstands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.
• Cleans all mirrors.
• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to the supervisor.
• Reports needed repairs of unsafe conditions to the supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains the security of equipment, keys, and supplies issued each day.
• Reports lost and found articles to the supervisor.
• Replaces light bulbs
• Transports trash and waste to disposal area.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Cleans rooms in accordance to the specific brand and company minutes per room standard
• Follows procedures for team cleaning and self-inspecting program.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
• Keeps maid station clean and organized, and makes rollaway beds.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Note: Other duties as assigned by supervisor or management

Job description

Texas Western Hospitality Group is hiring for a hotel housekeeping role at TownePlace Suites Portland in Portland, TX. You will clean and service guest rooms, make beds, dust surfaces, and respond to guest requests while adhering to brand and company standards.

Responsibilities include maintaining cleanliness, reporting safety issues, and upholding security of supplies and equipment. This full-time, day-shift position requires a professional appearance and reliable performance.