Guest Room Experience Specialist

Oldham Goodwin Payroll; College Station (TX); On-site; USD 25,000 - 38,000; Full time

Job summary

Oldham Goodwin Payroll in College Station, TX is seeking a hotel housekeeping attendant to maintain spotless guest rooms and public areas, delivering the brand promise and exceptional service to every guest.

You will follow brand standards, check room status, report defects and lost items, handle guest inquiries, provide night turndown, lift up to 50 lbs with assistance, attend trainings, wear a clean uniform, and work with the team to ensure safety, hygiene and a welcoming environment.

Responsibilities

• Deliver the brand promise and provide exceptional guest service at all times.
• Provide excellent service to internal customers as appropriate.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner; feedback guest complaints to housekeeping manager promptly.
• Ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Check and verify room status report.
• Report room defects.
• Report lost and damaged items.
• Clean and make-up guest rooms.
• Clean and tidy pantry and toilet.
• Maintain the cleanliness of corridors and surrounding back areas.
• Clean and pack the trolley.
• Check and cleans operating equipment.
• Changes light bulbs in room.
• Refresh flowers set in guestroom.
• Provide night turndown service.
• Update room status via telephone interface system.
• Attend and contributes to all training sessions and meetings as required.
• Attend work on time as scheduled and adhere to attendance policy.
• Exercise responsible behaviour at all times and positively representing the hotel team.
• Read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Lift, carry or otherwise move up to 25 lbs. regularly. Lift, carry or otherwise move up to 50 lbs occasionally with assistance. Follow proper moving and lifting procedures.
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
• Wear uniform, including nametag at all times.
• Practice energy conservation at all times.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
• To treat all operating equipment and supplies carefully to minimize damage and reduce waste.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
• To comply with local legislation as required.
• Promote teamwork and associate morale.

Job description

Oldham Goodwin Payroll in College Station, TX is seeking a hotel housekeeping attendant to maintain spotless guest rooms and public areas, delivering the brand promise and exceptional service to every guest.

You will follow brand standards, check room status, report defects and lost items, handle guest inquiries, provide night turndown, lift up to 50 lbs with assistance, attend trainings, wear a clean uniform, and work with the team to ensure safety, hygiene and a welcoming environment.