Guest Room Care Specialist

Home 2 by Hilton Conway AR; Conway (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Raines Co. is seeking a Room Attendant to clean and service guest rooms, ensuring a pleasant and comfortable stay for guests. The role supports a family-oriented culture and offers benefits, a PTO program, and opportunities for advancement within the company.

Experience in customer service or hospitality is preferred, with a minimum high school diploma or equivalent. This on-site position requires dedication to safety and guest satisfaction in a welcoming hotel environment.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Prior experience in the hospitality industry as a room attendant preferred.
• Experience cleaning in a customer focused environment.
• Experience with specific Brand as it applies.
• Minimum High school diploma, GED or equivalent.

Responsibilities

• Greet guests and respond to requests.
• Maintain a healthy and safe environment in guest rooms.
• Change bed linen and make beds.
• Replace used towels and other bathroom amenities.
• Sweep and mop floors.
• Vacuum carpets.
• Dust and polish furniture.
• Empty trash containers.
• Clean public areas, such as corridors.
• Report any technical issues and maintenance needs.
• Update status of guest rooms on assignment board.
• Restock cleaning cart and supplies.
• Follow health and safety rules.
• Attend meetings as required.

Skills

Customer service

Hospitality experience

Team player

Education

High school diploma

Job description

Raines Co. is seeking a Room Attendant to clean and service guest rooms, ensuring a pleasant and comfortable stay for guests. The role supports a family-oriented culture and offers benefits, a PTO program, and opportunities for advancement within the company.

Experience in customer service or hospitality is preferred, with a minimum high school diploma or equivalent. This on-site position requires dedication to safety and guest satisfaction in a welcoming hotel environment.