Guest Room Attendant-Wellsworth Hotel

Shaner Hotels; Southbridge (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking a dedicated Housekeeper for our Wellsworth Hotel in Southbridge, Massachusetts. This role involves maintaining the hotel's high cleanliness standards by cleaning guest rooms and handling guest requests. Candidates should have at least one year of cleaning experience, preferably in a hotel environment. Strong communication skills are essential, along with knowledge of proper chemical handling. Bilingual candidates (English/Spanish) are encouraged to apply. Flexible scheduling is required as the role involves weekends and holidays.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers.
• Knowledge of proper chemical handling.

Responsibilities

• Clean guest rooms as assigned, ensuring cleanliness standards.
• Handle guest complaints ensuring satisfaction.
• Maintain cleanliness throughout daily assignments.

Skills

Cleaning experience

Communication with guests

Chemical handling

Bilingual English/Spanish

Job description

Shaner Hotels has an amazing opportunity at our Wellsworth Hotel, a 203-room modern structure with historic attributes, features 24,000 square feet of state-of-the-art meeting space and an exceptional food & beverage operation. Located in the charming New England town of Southbridge, Massachusetts, the Wellsworth Hotel is within an hour’s drive of both Boston and Hartford. This elegantly restored, historic hotel combines the beauty and hospitality of a modern hotel with historical touches and the technological convenience of an IACC-accredited conference center. It has a full-service lounge, restaurant, indoor pool, and extensive fitness center including racquetball and basketball courts.

Shaner Hotel Group

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Return and restock cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.