Guest Room Attendant - Service-Driven Housekeeping Pro

B. F. Saul Company Hospitality Group; Tysons (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Discounted Room Rates for Team Members

Job summary

B. F. Saul Company Hospitality Group is seeking a detail-oriented Housekeeping Associate to maintain guest room cleanliness at The Watermark Hotel and related properties in the Washington, D.C. area. You will support guest satisfaction through timely service and attention to detail.

The role requires physical ability, including lifting up to 75 pounds, and adherence to health regulations. Benefits include health coverage, retirement options, and tuition reimbursement.

Qualifications

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred.
• Ability to lift up to 75 pounds on a consistent basis; significant bending.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring amenities are in guest rooms and that carts, linen, and equipment are in working order.
• Guest Service: Ensure guest satisfaction with housekeeping service and respond to requests promptly; collaborate with other departments as needed.
• Safety/Risk Management: Maintain a clean, safe work area; report maintenance needs; follow safety procedures for chemicals and incidents.
• Self Management: Plan and organize work, adhere to attendance and grooming standards; participate in meetings and use equipment properly.

Skills

Attention to detail

Customer focused

Team player

Fast-paced environment

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. FollowsThe Watermark Hotel's high standards of quality to ensure guest satisfaction.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
• Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.
• Safety/Risk Management: Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
• Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Requirements

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required. EEO AA M/F/Vet/Disabled

Benefits

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Weekly Payroll

$18 - $18 an hour

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled