Guest Room Attendant (Part-Time)

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Resorts & Casinos is hiring a Guest Room Attendant to ensure clean, orderly rooms and top customer service. Responsibilities include stocking, linen handling, and assisting teammates in a fast-paced casino environment.

Candidates should have a high school diploma or equivalent; prior hotel cleaning experience is preferred. You will work a 24-hour schedule with varied shifts and must meet attendance guidelines while maintaining professional conduct.

Qualifications

• Must possess excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees and customers.
• Basic mathematical skills for inventories and counting linens.

Responsibilities

• Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
• Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
• Organize and/or replenish guestroom amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Assist other departmental personnel as needed.
• Promote a positive public/employee relation at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times.
• Meet attendance guidelines and adhere to regulatory, departmental and company policies.
• Complete required training programs within nine months from commencement of employment.

Skills

Communication skills

Guest service

Teamwork

Numerical skills

Education

High school diploma or equivalent

Hotel cleaning experience (preferred)

Job description

The Guest Room Attendant will be responsible for ensuring clean and orderly guest rooms while providing top quality customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
• Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
• Organize and/or replenish guestroom amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Assist other departmental personnel as needed.
• Promote a positive public/employee relation at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

Education/Experience

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent preferred.
• Prior hotel cleaning experience preferred.
• Must possess basic mathematical skills necessary for conducting inventories and counting linens.

Language Skills and Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Required to stand and walk 90% of the time while servicing rooms.
• Use commercial cleaning agents to service room.
• Frequently required to stoop, kneel, crouch, or crawl.
• Required to push cleaning cart and operate vacuums.
• Must be able to push or lift approximately twenty (20) to twenty-five (25) pounds of furniture, equipment, trash and linens.
• Must be able to effectively understand and communicate to patrons and employees.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Resorts & Casinos the best place to work and play. Thank you for considering Seneca Resorts & Casinos. We look forward to receiving your application and learning more about how you can contribute to our outstanding team. Warm regards, The Seneca Resorts & Casinos Team