Restaurant Cashier (PT), Seneca Cafe

Seneca Territory Gaming Corporation; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Seneca Resorts & Casinos is hiring a Restaurant Cashier to process non-gaming transactions and settle patron checks across F&B outlets off the gaming floor. You’ll support host/busser functions, balance drawers, and maintain accuracy with cash and checks.

The role emphasizes strong guest relations, adherence to policies, and collaboration with multiple departments to ensure smooth casino operations. Prior cashier experience and good math skills are a plus.

Qualifications

• Outgoing, friendly personality.
• 18 years of age or older.
• 6 months cashier or money handling experience preferred.
• Basic knowledge of start-up/close-down of cash registers preferred.
• Able to operate a 10-key adding machine.
• Good math skills required.
• Previous customer service experience preferred.

Responsibilities

• Handle non-gaming transactions and settle patron checks.
• Balance the start-up drawer and balance at end of shift.
• Maintain accountability for cash, checks, and paperwork.
• Assist with seating guests and resetting tables per direction.
• Provide exceptional customer service and professional communication.
• Work with other departments for casino-wide success.

Skills

Outgoing personality

Customer service

Good math skills

Excellent communication

Conflict resolution

Education

High School diploma or equivalent

Tools

10-key adding machine

Cash register operation

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Restaurant Cashier is responsible for processing non-gaming transactions including initiation and settlement of patron checks in all applicable F&B outlets, located off the gaming floor. In addition, the Cashiers will be assisting with everyday functions of the restaurants to include assisting with Host functions or Busser functions. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Be knowledgeable of Seneca Allegany Casino & Hotel’s history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
• Start-up drawer and balance the drawer at the end of shift.
• Settle patron checks using the resort POS system, including collection of all tender methods and system entry.
• Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer.
• Be knowledgeable of all procedures regarding non-gaming comps, Gift cards, Ambassador Charges, Executive Charges and Room Charges.
• Responsible to account for all player’s comp slips.
• Tactfully handle guest relations and ensure guest recovery activities.
• Assist with seating guests, wiping silverware and menus and setting tables as per direction of the Room Manager.
• Perform any duties assigned by the manager or shift manager.
• Work with other departments for the overall good of the casino.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Must have an outgoing, friendly personality. Cashier must possess a cheerful positive accommodating disposition.

• Must be 18 years of age or older upon employment.
• High School diploma or its equivalency preferred.
• Six (6) months of previous cashier or money handling experience is preferred.
• Basic knowledge of start-up and close-down of cash registers is preferred.
• Must be able to operate office equipment, including a 10-key adding machine.
• Good math skills are required.
• Previous customer service experience preferred.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk and move through all areas of the casino.
• Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• Must be able to perform repetitive motions.
• Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
• Required to have close visual acuity to perform an activity.
• Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
• Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Resorts & Casinos the best place to work and play. Thank you for considering Seneca Resorts & Casinos. We look forward to receiving your application and learning more about how you can contribute to our outstanding team.

Warm regards, The Seneca Resorts & Casinos Team