Guest Room Attendant

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Guest Room Attendant to keep guest rooms clean and organized while delivering top-quality service in a fast-paced casino environment. The role requires attention to cleanliness, ability to stand/walk most of the shift, and good communication with guests and team members.

Prior hotel cleaning experience and a high school diploma are preferred. Hours vary on a 24-hour schedule; starting rate is $16.00 per hour, with compensation negotiable based

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Prior hotel cleaning experience preferred.
• Must possess basic mathematical skills necessary for inventories.

Responsibilities

• Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
• Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
• Organize and/or replenish guestroom amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Assist other departmental personnel as needed.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner.

Skills

Excellent communication

Customer service

Teamwork

Stamina/Physical endurance

Attention to detail

Education

High school diploma or equivalent

Tools

Cleaning equipment operation

Job description

The Guest Room Attendant will be responsible for ensuring clean and orderly guest rooms while providing top quality customer service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• 1. Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
• 2. Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
• 3. Organize and/or replenish guestroom amenities.
• 4. Maintain a clean and orderly cart with adequate supplies.
• 5. Assist other departmental personnel as needed.
• 6. Promote a positive public/employee relation at all times.
• 7. Maintain a clean, safe, hazard-free work environment within area of responsibility.
• 8. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 9. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 10. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 11. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 12. Attend all necessary meetings.
• 13. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

Education/Experience:

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or equivalent preferred.
• 3. Prior hotel cleaning experience preferred.
• 4. Must possess basic mathematical skills necessary for conducting inventories and counting linens.

Language Skills and Reasoning Ability:

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 3. Ability to define problems, collect data, establish facts and draw valid conclusions.
• 4. Must have the ability to deal effectively and interact well with the customers and employees.
• 5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• 1. Required to stand and walk 90% of the time while servicing rooms.
• 2. Use commercial cleaning agents to service room.
• 3. Frequently required to stoop, kneel, crouch, or crawl.
• 4. Required to push cleaning cart and operate vacuums. Must be able to push or lift approximately twenty (20) to twenty-five (25) pounds of furniture, equipment, trash and linens.
• 5. Must be able to effectively understand and communicate to patrons and employees.
• 6. Must be able to stand, walk, and move through all areas of the casino.
• 7. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

$16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Gaming the best place to work and play. Thank you for considering Seneca Gaming Corporation. We look forward to receiving your application and learning more about how you can contribute to our outstanding team. Warm regards, The Seneca Gaming Corporation Team Don't see the job you are looking for? You can still send us your resume and a cover letter to let us know what your are interested in. You can also create a Candidate Home Account and set up Job Alerts to notify you when specific jobs are posted.