Guest Room Attendant Part Time

Bally's Corp; Lincoln (RI); On-site; USD 21,000 - 28,000; Full time

Job summary

Bally's Corp in Lincoln, RI is seeking a Hotel Housekeeping Attendant to enhance guest experience by providing exceptional service and maintaining clean, comfortable rooms.

You will service assigned rooms, document status, greet guests, ensure in-room equipment works, manage supplies, and report maintenance needs. A RI gaming license preferred and a flexible schedule required.

Qualifications

• Must secure RI mandated gaming license.
• Strong attention to detail and accuracy.
• Able to plan, read, write, and use math.
• Flexible schedule required.
• High energy level and good judgment.

Responsibilities

• Enhances guest experience by providing exceptional service.
• Serves assigned rooms according to specifications within time.
• Documents room status on assignment sheets.
• Greets guests and maintains professional appearance and demeanor.
• Ensures equipment in guestrooms is operational (TV, remotes, phones, lights).
• Controls inventory of supplies and secures lost-and-found items.
• Resolves guest issues and communicates maintenance needs to supervisor.
• Adheres to department policies and procedures and maintains safety standards.

Skills

Guest service

Attention to detail

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Personal computer

Ten key

Job description

• Enhances the guest experience by providing exceptional service.
• Services assigned rooms according to departmental specifications, within allotted time.
• Documents room status on assignment sheets.
• Greets guests passing in corridors, establishing eye contact.
• Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.
• Uses cleaning chemicals as instructed.
• Uses safety equipment as required.
• Communicates all maintenance issues to supervisor.
• Executes Daily Cleaning Projects.
• Secures master keys while working.
• Collects/secures lost-and-found articles.
• Controls inventory of supplies.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Establishes and maintains close working relationships with all employees to ensure maximum cooperation, productivity, morale and guest service.
• Resolves guest issues.
• Adheres to department and property policies and procedures.

Working Conditions

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred

• Must secure appropriate RI mandated gaming license
• Constantly use mental alertness to achieve high level of accuracy in completing tasks.
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, concentrate, remember, attention to and observe details, use of ten key and personal computer.
• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
• Ability to work a flexible schedule.
• Good judgment and common sense.
• High energy level.
• High school diploma or GED.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.