Guest Room Attendant/Housekeeper

The Burks Companies Inc; San Juan (PR); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Low-cost employee housing

Free transportation to and from work

Medical, dental, vision, life insurance

Paid holidays and vacation

Job summary

The Burks Companies Inc is hiring a full-time Guest Room Attendant to maintain cleanliness and provide outstanding guest service at Harrah's Casino & Resort in Cherokee, North Carolina. This essential role ensures rooms meet luxury brand standards while helping create exceptional guest experiences.

Candidates must be at least 21 years old and legally authorized to work in the U.S. A high school diploma or similar experience in housekeeping is preferred. Responsibilities include performing detailed cleaning and responding to guest requests.

Benefits include low-cost employee housing, free transportation, and various insurance options.

Qualifications

• Must be legally authorized to work in the U.S.
• Age 21 or older.
• Strong customer service skills.
• Previous housekeeping or hospitality experience preferred.

Responsibilities

• Ensure rooms are clean, organized, and well-maintained.
• Perform detailed cleaning tasks in guest rooms.
• Respond to guest requests professionally.
• Follow all required safety and standard operating procedures.

Skills

Customer service skills

Ability to lift 50 lbs

Experience with cleaning tools and chemicals

Education

High school diploma or equivalent

Job description

Guest Room Attendant – Hotel Housekeeping

Location: Harrah's Casino & Resort, Cherokee, North Carolina

Pay

$15.00 per hour + overtime + incentive pay for additional rooms cleaned.

Top Benefits

• Low-cost employee housing available*
• Free transportation to and from work
• One-way travel cost (airfare or bus fare) covered + transportation to arrival point from worksite
• Medical, dental, vision, life insurance and short-term disability
• Paid holidays and vacation
• Professional growth opportunities
• Positive, team-oriented work environment

About The Role

For over 30 years, The Burks Companies (TBC) has been a leader in Integrated Facilities Management (IFM), specializing in maintenance, controlled environment support, cleaning services, and other facility support services. TBC is hiring full-time Room Attendants / Housekeeping Staff to join our hospitality team at Harrah's Casino & Resort in Cherokee, North Carolina. This role is essential to maintaining the highest standards of cleanliness and creating exceptional guest experiences in luxury and high-profile facilities.

Position Summary

Guest Room Attendants ensure rooms are clean, organized, and well-maintained according to luxury brand standards. The role plays a key part in creating a comfortable and welcoming environment while delivering outstanding guest service. Overtime available.

Key Responsibilities

• Perform detailed cleaning tasks in guest rooms (approximately 15 rooms per shift), including making beds, changing linens, sanitizing bathrooms, dusting furniture, and maintaining overall cleanliness.
• Ensure rooms are fully cleaned, stocked, and presented to required standards.
• Identify and promptly report any room discrepancies or maintenance issues to the supervisor.
• Respond to guest requests professionally and courteously.
• Follow all required safety and standard operating procedures.
• Maintain a friendly and positive attitude throughout the shift.
• Serve as a role model for other TBC employees.

Requirements

• Must be legally authorized to work in the U.S. and provide proof of eligibility.
• Age 21 or older.
• Ability to lift up to 50 lbs and perform physical tasks (bending, kneeling, stooping, and standing for extended periods).
• Must be able to work with various cleaning tools and chemicals while following all safety and hygiene standards.
• Strong customer service skills.
• Previous housekeeping or hospitality experience preferred.
• All positions are subject to background and employment verification.

Education & Experience

• High school diploma or equivalent preferred.
• Six months of housekeeping experience is a plus.

Schedule

• Full-time position 8:00 a.m. – 4:00 p.m.; schedule may vary.
• Must be able to work weekends and holidays.
• Minimum one-year commitment required*.
• If employment ends before one year, the employee may be responsible for reimbursing applicable relocation or travel expenses (e.g., airfare, bus fare, transportation, housing).

Equal Opportunity Employer

We are an equal opportunity employer and encourage candidates from all backgrounds to apply.