Guest Room Attendant/Housekeeper

The Burks Companies; Charlotte (NC); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Low-cost employee housing available

Free transportation to and from work

Medical, dental, vision, life insurance

Paid holidays and vacation

Professional growth opportunities

Job summary

A leading facility management company is seeking Guest Room Attendants for full-time positions at Harrah's Casino & Resort. Responsibilities include cleaning guest rooms, ensuring cleanliness to luxury standards, and providing exceptional guest service. Candidates should have strong customer service skills and be able to lift up to 50 lbs. This role offers competitive pay, comprehensive benefits, and opportunities for professional growth, making it an ideal choice for energetic and detail-oriented individuals.

Qualifications

• Must be legally authorized to work in the U.S.
• Must be 21 or older.
• Strong customer service skills are required.

Responsibilities

• Perform detailed cleaning tasks in guest rooms.
• Ensure rooms are fully cleaned and stocked.
• Respond to guest requests professionally and courteously.

Skills

Customer service skills

Physical stamina

Attention to detail

Education

High school diploma or equivalent

Tools

Cleaning tools and chemicals

Job description

We're Hiring!

Guest Room Attendant – Hotel Housekeeping

Location: Harrah's Casino & Resort, Cherokee, North Carolina

Pay: $15.00 per hour + overtime + incentive pay for additional rooms cleaned, etc.

Top Benefits

• Low-cost employee housing available*
• Free transportation to and from work
• One-way travel cost (airfare or bus fare) covered + transportation to arrival point from worksite
• Medical, dental, vision, life insurance and Short-term disability
• Paid holidays and vacation
• Professional growth opportunities
• Positive, team-oriented work environment

About the Role

For over 30 years, The Burks Companies (TBC) has been a leader in Integrated Facilities Management (IFM), specializing in maintenance, controlled environment support, cleaning services, and other facility support services.

The Burks Companies, Inc. (TBC) is hiring full-time Room Attendants / Housekeeping Staff to join our hospitality team. This role is essential to maintaining the highest standards of cleanliness and creating exceptional guest experiences in luxury and high‑profile facilities.

Position Summary

Guest Room Attendants ensure rooms are clean, organized, and well‑maintained according to luxury brand standards. This role plays a key part in creating a comfortable and welcoming environment while delivering outstanding guest service. Overtime available.

Key Responsibilities

• Perform detailed cleaning tasks in guest rooms (approximately 15 rooms per shift), including making beds, changing linens, sanitizing bathrooms, dusting furniture, and maintaining overall cleanliness.
• Ensure rooms are fully cleaned, stocked, and presented to required standards.
• Identify and promptly report any room discrepancies or maintenance issues to the supervisor to ensure a smooth guest experience.
• Respond to guest requests professionally and courteously.
• Follow all required safety and standard operating procedures.
• Maintain a friendly and positive attitude throughout the shift.
• Serve as a role model for other TBC employees.

Requirements

• Must be legally authorized to work in the U.S. and provide proof of eligibility.
• Age: 21 or older.
• Ability to lift up to 50 lbs and perform physical tasks (bending, kneeling, stooping, and standing for extended periods).
• Must be able to work with various cleaning tools and chemicals while following all safety and hygiene standards.
• Strong customer service skills.
• Previous housekeeping or hospitality experience preferred.
• All positions are subject to background and employment verification.

Education & Experience

• High school diploma or equivalent preferred.
• Six months of housekeeping experience is a plus.

Schedule

• Full‑time position > 8:00 a.m. – 4:00 p.m.; schedule may vary.
• Must be able to work weekends and holidays.
• Minimum one‑year commitment required*.

*If employment ends before one year, the employee may be responsible for reimbursing applicable relocation or travel expenses (e.g., airfare, bus fare, transportation, housing).

Why Work With Us?

We offer competitive pay, comprehensive benefits, and a supportive work environment. Our team is diverse, and we have a strong track record of internal promotions. If you're energetic, detail‑oriented, and ready to make a difference, apply today!

Apply Now via our quick, mobile-friendly application!

Equal Opportunity Employer