Guest Comfort Specialist - Housekeeping (Flexible Schedule)

Bally's; Lincoln (RI); On-site; USD 34,000 - 42,000; Full time

Job summary

Bally's in Lincoln, Rhode Island is seeking a housekeeping professional to maintain guest rooms and corridors, ensuring comfort, safety, and satisfaction. You will restock linens, assist with supplies, and respond promptly to guest requests in a busy hotel environment.

The role requires a high school diploma or GED, high energy, good judgment, and the ability to work a flexible schedule. RI gaming licenses must be secured as required for employment at this property.

Qualifications

• High school diploma or GED.
• High energy level.
• Good judgment and common sense.
• Ability to work a flexible schedule.

Responsibilities

• Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.
• Bring all clean linen up to housekeeping closets.
• Replenish tissues, toilet paper and refill chemical bottle supply if needed.
• Greets guests passing in corridors, establishing eye contact.
• Vacuum and mop floor and clean elevators inside and out.
• Remove, clean and replace all garbage bags in outside elevator lobby area.
• Use safety equipment as required.
• Restock GRA carts and remove any soiled linen or trash.
• Deliver requests from guests in a timely manner.
• Clean stairwells and mop daily.
• Assist supervisors & GRA’s with changing mattress encasement if needed.
• Dust all hallway baseboards.
• Bring all soiled linen to the first floor.
• Communicate any damages to the housekeeping supervisor.
• Assist with stripping beds and removing trash from guest rooms if needed.
• Restocks housekeeping cart at least three times daily.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Establishes and maintains close working relationships with all employees to ensure maximum cooperation, productivity, morale and guest service.
• Resolves guest issues.
• Adheres to department and property policies and procedures.

Skills

High energy level

Good judgment

Common sense

Flexible schedule

Guest service

Education

High school diploma or GED

Job description

Bally's in Lincoln, Rhode Island is seeking a housekeeping professional to maintain guest rooms and corridors, ensuring comfort, safety, and satisfaction. You will restock linens, assist with supplies, and respond promptly to guest requests in a busy hotel environment.

The role requires a high school diploma or GED, high energy, good judgment, and the ability to work a flexible schedule. RI gaming licenses must be secured as required for employment at this property.