Guest Room Attendant 2

Jamul-Casino; Jamul (CA); On-site; USD 28,000 - 38,000; Full time

Job summary

Jamul Casino in Jamul, CA is seeking a friendly Guest Room Attendant to maintain clean, welcoming guest rooms to AAA standards. Join a team recognized as a Best Place to Work and support the upcoming luxury hotel project.

You will interact with guests professionally, ensure safety, and keep the housekeeping area organized while meeting the operational needs of the casino and hotel. The role requires at least 1 year of room attendant experience, a high school diploma or GED, and the ability to

Qualifications

• 1+ years’ experience as a guest room attendant.
• AAA standard familiarity preferred.
• Knowledge of proper cleaning techniques.
• Must articulate and communicate effectively.
• Must be able to acquire and maintain an appropriate gaming license.
• High School Diploma or GED equivalent.

Responsibilities

• Maintain all guest rooms to AAA and Jamul standards.
• Interact with guests with professional etiquette and provide excellent guest service.
• Address guests by last name when known to create a personalized experience.
• Maintain a safe work environment and secure keys/equipment.
• Ensure compliance with OSHA requirements and report malfunctions.
• Direct guests to appropriate staff to help resolve issues.
• Know room types and hotel locations for efficient service.
• Be aware of promotions and events within the casino and hotel.
• Keep the housekeeping cart and locker room clean and organized.
• Clock in/out and be ready at scheduled time.
• Inspect room condition and report malfunctions in devices or dispatch.
• Receive shift information and relay it to the team.
• Assist supervisors and Executive Housekeeper with tasks.
• Return Lost & Found items to Status Board promptly.
• Perform other duties as assigned.

Skills

Guest service

Communication skills

Professional etiquette

Safety consciousness

OSHA awareness

Education

High School Diploma or GED

Job description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well‑being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary:

• Help to maintain all guest rooms at AAA and company standards.
• Must be able to interact and effectively communicate with guests while maintaining professional etiquette and providing excellent guest service.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and personable manner.
• Maintains a safe work environment.
• Responsible for any keys and/or equipment assigned.
• Maintain compliance with all OSHA requirements.
• Directs guests to appropriate personnel to help resolve problems and/or concerns.
• Knowledge of room types and locations in The Hotel.
• Knowledge of special promotions and events within The Casino and Hotel.
• Participate in an atmosphere of high morale and a positive working relationship among team members.
• Ensuring that the housekeeping cart and Locker Room are always clean and organized.
• Clock in/out at appropriate times- being at your workstation ready to work at assigned time.
• Inspects and reports room condition, and malfunctions in assigned electronic device or contact dispatch.
• Review departmental memos.
• Receive information passed on from previous shift.
• Assist supervisors and Executive Housekeeper with miscellaneous duties.
• Return Lost & Found guest items immediately to Status Board.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be at least 18 years of age.

• 1+ years’ experience of guest room attendant
• AAA standard familiarity preferred
• Knowledge of propercleaning techniques
• Must be able to articulate and communicate effectively.
• Must be able to acquire and maintain an appropriate gaming license.
• High School Diploma or GED equivalent

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.