Guest Room Attendant

Holiday Inn Express Atlanta Galleria-Ballpark Area; Smyrna (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals to join their housekeeping team. This role is essential for ensuring that guest rooms are impeccably cleaned and ready for arrivals, while also maintaining high standards of safety and customer service. Ideal candidates will possess strong attention to detail, effective communication skills, and a commitment to providing an excellent guest experience. If you are motivated, reliable, and enjoy working in a team-oriented environment, this opportunity is perfect for you.

Qualifications

• Minimum of one year of facility experience required.
• Strong attention to detail and ability to multitask.

Responsibilities

• Ensure guest rooms are thoroughly cleaned and sanitized.
• Inspect rooms for maintenance issues and respond to guest requests.

Skills

Effective verbal communication

Attention to detail

Customer service

Multitasking

Education

High School Diploma or equivalent

Job description

Summary of Position

Ensure guest rooms are thoroughly cleaned, sanitized, and ready for guests’ arrivals. Inspect rooms for any maintenance issues and respond promptly and courteously to all guest requests.

Requirements

• Minimum of one (1) year of facility experience.
• Effective verbal and written communication skills in English.
• Willing to work weekends and holidays based on business needs.

General Responsibilities

• Understand and follow all Housekeeping procedures.
• Follow safety procedures and chemical safety guidelines.
• Maintain a guest-focused attitude to ensure an excellent guest experience.
• Clean guest rooms with attention to detail and care.

Specific Responsibilities

• Demonstrate integrity, take ownership of actions, communicate effectively, promote collaboration, and adhere to company procedures.
• Provide exceptional customer service and greet guests with a smile.
• Practice safety standards at all times to ensure safety for guests and staff.
• Understand hotel safety procedures, including proper lifting, ladder safety, first aid, eye protection, and chemical safety.
• Thoroughly clean and sanitize guest rooms according to standards.
• Inspect linen for stains and condition before use.
• Inspect rooms for quality and cleanliness after cleaning.
• Clean and sanitize public areas as assigned.
• Report maintenance issues promptly.
• Report illegal activities to management.
• Report lost and found items to your supervisor.
• Perform deep cleaning tasks as instructed.
• Ensure guest rooms are safe and secure by verifying door locks.
• Understand and perform duties of House Person and Laundry Attendants.
• Perform other duties as assigned by management.

Optimum Attributes

• Willingness to take responsibility and accountability.
• Strong attention to detail and ability to multitask.
• Professional demeanor.
• Motivated to meet and exceed expectations.
• Reliable, responsible, and dependable.
• Excellent verbal and written communication skills.
• Motivating team player.
• Active and attentive listener.
• Open to praise and discreet with criticism.
• Empathetic and tolerant.
• Consistent and influential.
• Practical, prudent, and rational.

Performance Standards

• To be determined (TBD).

Source: Hospitality Online