Guest Room Attendant

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 21,491,000 - 28,654,000; Full time

Benefits offered by this job

No tips

Job summary

Golden Nugget Las Vegas is seeking a Guest Room Attendant to clean guest rooms in assigned areas, ensure amenities are stocked, and present rooms to brand standards. You will note repairs, sign in and out for keys, and turn down rooms as assigned.

The role requires a positive attitude, impeccable grooming, physical stamina to stand and walk for long shifts, and the ability to follow safety rules. Prior housekeeping experience preferred.

Qualifications

• Positive attitude and professional demeanor.
• Impeccable grooming standards.
• Energetic approach to housekeeping duties.
• Willingness to comply with hotel rules and policies.
• Good communication to follow instructions and guest safety.
• Ability to stand/walk for extended periods.
• Dexterity for handling supplies and equipment.
• Ability to kneel for cleaning tasks.
• Good visual acuity to inspect completed work.
• Culinary Academy Certification preferred.
• At least 6 months of experience as a Guest Room Attendant.

Responsibilities

• Check in at assigned offices to receive keys and assignment.
• Prepare up to 15 credits per shift.
• Inspect rooms and note repairs before release to guests.
• Treat guests with courtesy and respect.
• Maintain grooming and uniform standards.
• Turn in found items promptly.
• Learn housekeeping terminology and safety abbreviations.
• Follow safety precautions in all tasks.
• Clean rooms according to procedures, including 15-credit cap.
• Complete turn-down service as assigned (swing shift).
• Obtain cleaning supplies from linen lockers.
• Sign in/out for keys; manage equipment and duties.

Skills

Positive attitude

Impeccable grooming

Energetic

Compliance with rules

Communication skills

Standing/walking

Dexterity

Kneeling position

Visual inspection

Culinary Academy Certification

Experience as Guest Room Attendant

Job description

Overview

It is the responsibility of the Guest Room Attendant to clean guest rooms in their assigned area with the intention of removing all evidence of a previous guest. S/he ensures all amenities required to be in each room are present and displayed in the appropriate manner. This person also ensures all fixtures are in perfect working order or notifies engineering of any deficiencies needing attention prior to future occupancy. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Checks in at the assigned offices in respective tower to receive keys and assignment prior to starting shift.


• Fulfills department standards of preparing a maximum of 15 credits per shift.


• Checks rooms and notes repair needs prior to releasing room for future occupancy (doesn’t release deficient rooms).


• Treats guests with courtesy and respect.


• Must be appropriately groomed and wears the uniform provided in accordance with departmental specifications.


• Turns in all items found in guest halls or left in check out rooms in a timely manner.


• Becomes familiar with all Housekeeping terminology and abbreviations.


• Observes all safety precautions as instructed.


• Clean rooms according to procedures stated in the department guidelines (completing the department standard of preparing a maximum of 15 credits) except grave shift which is assigned tasks requiring immediate attention.


• Complete turn down service as assigned (on swing shift only).


• Obtain needed cleaning supplies (i.e., brush, brass polish, etc.) from linen lockers


• Responsible for signing in and out for keys prior to starting shift and going home.


• May be required to use small step stool to reach high areas of assigned cleaning.


• At the end of shift, turn in keys, supplies, and signed computer assignment sheet to the appropriate locations.
  
  

Qualifications

• Positive attitude.


• Impeccable grooming.


• Energetic.


• Willing to comply with all rules and policies as set forth by the Hotel and department.


• Communication skills as needed to receive and respond to instructions given by the Housekeeping Department as well as applying to personal safety and guest safety.


• Must be able to work from a standing position and/or walking motion for extended periods of time.


• Dexterity in the hands and fingers needed to control mobile.


• Must be able to work from a kneeling position for extended periods of time.


• Must have visual capabilities needed to inspect their own work upon completion to avoid leaving deficient work.


• Culinary Academy Certification preferred.


• At least 6 months of experience as a Guest Room Attendant.
  
  

Disclaimer

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips