Houseperson

HOME2 SUITES - NORTH CHARLESTON; North Charleston (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

HOME2 SUITES - NORTH CHARLESTON is seeking a hotel associate to provide outstanding guest service, help maintain public spaces, and support housekeeping and maintenance tasks to ensure brand standards are met.

The role emphasizes honesty, trustworthiness, and the ability to pass security checks, with potential advancement into maintenance or room attendant positions. Adaptability to varying shifts is expected.

Qualifications

• High school diploma or equivalent.
• Honesty and trustworthiness essential per policy.
• Potential associates must pass appropriate security clearances.

Responsibilities

• Keep public areas of the hotel clean and in brand-standard condition.
• Assist guests with requests and maintain a hospitable, professional attitude.
• Assist room attendants and maintenance with minor tasks and work orders.
• Set up meeting rooms if applicable and participate in general housekeeping/maintenance activities.

Skills

Guest service

Hospitality standards

Team player

Communication

Education

High school diploma or equivalent

Job description

Description

Provides excellent guest service in an efficient, courteous professional manner; follows LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assists room attendants ensuring cleanliness standards are met. Assists maintenance department with minor repairs and work orders.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Experience in similar capacities: lodging, housing, hospitals, care facilities preferred
• High school diploma or equivalent

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.
• Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.
• All guidelines from training checklist of areas to be maintained.
• Procedures for emergencies (Person in Charge).

Skills:

• Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Maintain guest privacy.
• Follow procedures in the company systematic fashion.
• Basic maintenance repairs, leaking faucet, running toilet, etc.
• Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.

Abilities:

• Must be able to work alone, without direct supervision
• Must be able to work as a team member
• Comply to all standards
• Be able to multi task, remain service centric.
• Communicate professionally with guests and co-workers.

SPECIFIC RESPONSIBILITIES

1. Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.
2. Respond to guest requests, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.
3. Perform minor trouble shooting and maintenance of hotel equipment.
4. Responsible for setting up meeting rooms if applicable.
5. Adhere to general clean guidelines for the public areas of the property.
6. Maintain a thorough knowledge of emergency procedures.
7. Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to spend long periods of time outdoors in heat/cold.
• May be required to work any day/shift, including nights and weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Room Attendant
• Maintenance Technician

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.