Guest Room Attendant

The Post Oak; Las Vegas (NV); On-site; USD 18,000 - 23,000; Full time

Job summary

The Post Oak in Las Vegas is seeking a dedicated Guest Room Attendant to clean guest rooms in assigned areas and ensure all amenities are present and in proper order. You will uphold our brand standards of K.E.E.P.

and provide personalized guest service embodying kindness, engagement, empathy, and positivity. The role requires grooming, courtesy, and the ability to work a shift with attention to detail, while maintaining safety and following department guidelines.

Qualifications

• Posit ive attitude and grooming are required.
• Energetic and able to stand/walk for extended periods.
• Willing to comply with hotel policies and safety rules.
• Good communication to follow instructions and ensure guest safety.
• Must complete tasks in assigned areas with attention to detail.
• At least 6 months of housekeeping experience.

Responsibilities

• Check in at the assigned offices to receive keys and assignment before shift.
• Prepare a maximum of 15 credits per shift.
• Check rooms and note repair needs before release for occupancy.
• Treat guests with courtesy and respect.
• Be groomed and wear the provided uniform.
• Turn in items found in guest halls or rooms promptly.
• Familiarize with housekeeping terminology.
• Observe safety precautions.
• Clean rooms per procedures and complete turn down on swing shift.
• Obtain cleaning supplies from linen lockers.
• Sign in/out for keys before starting and after shift.

Skills

Positive attitude

Impeccable grooming

Energetic

Compliance with rules

Communication skills

Standing/walking

Dexterity

Kneeling

Visual acuity

Culinary certification

Guest Room Attendant experience

Education

Culinary Academy Certification

Job description

Overview

It is the responsibility of the Guest Room Attendant to clean guest rooms in their assigned area with the intention of removing all evidence of a previous guest. S/he ensures all amenities required to be in each room are present and displayed in the appropriate manner. This person also ensures all fixtures are in perfect working order or notifies engineering of any deficiencies needing attention prior to future occupancy. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Checks in at the assigned offices in respective tower to receive keys and assignment prior to starting shift.
• Fulfills department standards of preparing a maximum of 15 credits per shift.
• Checks rooms and notes repair needs prior to releasing room for future occupancy (doesn’t release deficient rooms).
• Treats guests with courtesy and respect.
• Must be appropriately groomed and wears the uniform provided in accordance with departmental specifications.
• Turns in all items found in guest halls or left in check out rooms in a timely manner.
• Becomes familiar with all Housekeeping terminology and abbreviations.
• Observes all safety precautions as instructed.
• Clean rooms according to procedures stated in the department guidelines (completing the department standard of preparing a maximum of 15 credits) except grave shift which is assigned tasks requiring immediate attention.
• Complete turn down service as assigned (on swing shift only).
• Obtain needed cleaning supplies (i.e., brush, brass polish, etc.) from linen lockers
• Responsible for signing in and out for keys prior to starting shift and going home.
• May be required to use small step stool to reach high areas of assigned cleaning.
• At the end of shift, turn in keys, supplies, and signed computer assignment sheet to the appropriate locations.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Positive attitude.
• Impeccable grooming.
• Energetic.
• Willing to comply with all rules and policies as set forth by the Hotel and department.
• Communication skills as needed to receive and respond to instructions given by the Housekeeping Department as well as applying to personal safety and guest safety.
• Must be able to work from a standing position and/or walking motion for extended periods of time.
• Dexterity in the hands and fingers needed to control mobile.
• Must be able to work from a kneeling position for extended periods of time.
• Must have visual capabilities needed to inspect their own work upon completion to avoid leaving deficient work.
• Culinary Academy Certification preferred.
• At least 6 months of experience as a Guest Room Attendant.

Tipped Position

This position does not earn tips