Guest Reservations & Service Specialist

Aramark Correctional Services; Stone Mountain (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Work Location: In person

Job summary

Aramark is seeking a Reservation Agent to assist guests with lodging, tours, and activities at Stone Mountain Park. You will build rapport, know our destinations, and generate excitement for visits.

The role emphasizes outstanding service, problem resolution, and a positive, polished demeanor. You will handle inquiries, upsell where appropriate, and maintain dependable attendance in a fast-paced setting while using Microsoft Outlook and web tools.

Qualifications

• Must hold a high school diploma or GED equivalent.

Responsibilities

• Demonstrate excellent problem solving, complaint resolution and negotiation skills.
• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections.
• Possess strong communication skills
• Are passionate about delivering quality service and making a difference in the guest experience
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture
• Demonstrate exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser.
• Must hold a high school diploma or GED equivalent.
• Hours of operation are Mon-Sun, 9am-6:00pm
• Employee must have open availability during the above hours of operation
• Bilingual abilities are a plus
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Skills

Problem solving

Negotiation

Communication

Sales aptitude

Bilingual

Education

High school diploma or GED

Tools

Microsoft Outlook

Internet browser

Job description

Aramark is seeking a Reservation Agent to assist guests with lodging, tours, and activities at Stone Mountain Park. You will build rapport, know our destinations, and generate excitement for visits.

The role emphasizes outstanding service, problem resolution, and a positive, polished demeanor. You will handle inquiries, upsell where appropriate, and maintain dependable attendance in a fast-paced setting while using Microsoft Outlook and web tools.