Guest Reservations & Service Specialist

EOS Hospitality LLC; Marathon (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Isla Bella Beach Resort in Marathon, FL seeks a guest-focused Front Desk Associate to handle reservations and guest inquiries with courtesy and accuracy. You will input group information, block VIPs, and maintain current knowledge of packages and promotions.

Strong English communication and multitasking are essential for smooth check-ins and guest satisfaction. The role requires attention to detail, teamwork with Housekeeping, and the ability to balance inventory and room assignments while

Qualifications

• High School diploma or equivalent required.
• 6+ months of customer service experience.
• Proficiency in Microsoft Office and hotel PMS.

Responsibilities

• Answer all telephone lines in the reservation department promptly and courteously.
• Input rooming lists, group status sheets and other information pertaining to upcoming groups by typing into computer terminal.
• Understand customer's needs and provide personalized solutions by suggesting activities and facilities provided by the hotel.
• Provide accurate information pertaining to hotel activities and layout.
• Maintain open communication with Guest Services and sales staff.
• Input reservations in a timely manner.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma

Tools

Microsoft Office

Hotel PMS

Job description

Isla Bella Beach Resort in Marathon, FL seeks a guest-focused Front Desk Associate to handle reservations and guest inquiries with courtesy and accuracy. You will input group information, block VIPs, and maintain current knowledge of packages and promotions.

Strong English communication and multitasking are essential for smooth check-ins and guest satisfaction. The role requires attention to detail, teamwork with Housekeeping, and the ability to balance inventory and room assignments while