Guest Relations Team Member

Indianapolis Zoo; Indianapolis (IN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free employee admission

Complimentary parking

Discounts to local venues

Flexible scheduling

Job summary

Indianapolis Zoo is hiring Guest Relations Team Members to help guests with tickets for parking, rides and general admission, and to deliver exemplary customer service. This is a part-time, variable hourly role (29 hours or less per week) based in Indianapolis.

Ideal candidates will be friendly, team-oriented, and able to work independently; prior customer service experience is a plus. Pay is $13.00 per hour, with free employee admission, parking perks, and discounts to local venues.

Qualifications

• Entry level position, prior customer service experience is a plus.

Responsibilities

• Sell tickets for parking, rides and general admission at various booths.
• Ensure overall visitor satisfaction and deliver exemplary customer service.
• Support sales/register operations, crowd control, and event duties as needed.
• Work both in a team and independently.

Skills

Customer service

Cash handling

Communication

Job description

Put the FUN back into work and join our Guest Relations Team! From selling tickets for parking, rides, and general admission, to providing exemplary customer service to our guests, our part‑time variable hourly (29 hours or less per week) Guest Relations Team Members are essential to our guest's experience.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Though this position is not responsible for animal care, our Guest Relations team is vital to the Zoo's operations. By providing above and beyond customer service, each team member impacts our guest's overall experience. A cooperative and team‑oriented personality, along with a friendly and courteous attitude is highly desirable. Though this is an entry level position, any experience working in customer service is a plus! Pay rate for this exciting position is $13.00/ hr.

Responsibilities include, but are not limited to:

• Responsible for working in the following areas- ride ticket booths selling tickets for our attractions and animal feeds, the rental area, collecting parking fees, monitoring butterfly doors in the conservatory, driving the staff shuttle, being an attendant/ greeter at the Shark Touch Tank, Dolphin presentation greeter, South Lot, exit cart, and greet for special events.
• Ensures overall visitor satisfaction.
• Performs a wide range of tasks including, but not limited to, sales, register operations, crowd control, grounds maintenance, and possible attractions duties.
• Creates value for each and every guest by suggestive selling.
• Must enjoy working as a team but be able to work independently as well.

Why should you apply?

• Free admission for employees with the option of bringing up to four (4) family members/ friends.
• Flexible scheduling (Student & Retiree Friendly).
• Complimentary Zoo passes.
• Free admission and discounts to other downtown culture venues such as the Children's Museum, Indiana Beach Amusement Park, Holiday World & Splashin' Safari, and so much more!
• Complimentary parking for downtown events and access to local colleges.
• Unique, FUN working environment. How many people can say they are able to visit a tiger or a red panda on their lunch break?

Put the FUN back into work and join our Guest Relations Team! From selling tickets for parking, rides, and general admission, to providing exemplary customer service to our guests, our part‑time variable hourly (29 hours or less per week) Guest Relations Team Members are essential to our guest's experience.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Though this position is not responsible for animal care, our Guest Relations team is vital to the Zoo's operations. By providing above and beyond customer service, each team member impacts our guest's overall experience. A cooperative and team‑oriented personality, along with a friendly and courteous attitude is highly desirable. Though this is an entry level position, any experience working in customer service is a plus! Pay rate for this exciting position is $13.00/ hr.

Responsibilities include, but are not limited to:

• Responsible for working in the following areas- ride ticket booths selling tickets for our attractions and animal feeds, the rental area, collecting parking fees, monitoring butterfly doors in the conservatory, driving the staff shuttle, being an attendant/ greeter at the Shark Touch Tank, Dolphin presentation greeter, South Lot, exit cart, and greet for special events.
• Ensures overall visitor satisfaction.
• Performs a wide range of tasks including, but not limited to, sales, register operations, crowd control, grounds maintenance, and possible attractions duties.
• Creates value for each and every guest by suggestive selling.
• Must enjoy working as a team but be able to work independently as well.

Why should you apply?

• Free admission for employees with the option of bringing up to four (4) family members/ friends.
• Flexible scheduling (Student & Retiree Friendly).
• Complimentary Zoo passes.
• Free admission and discounts to other downtown culture venues such as the Children's Museum, Indiana Beach Amusement Park, Holiday World & Splashin' Safari, and so much more!
• Complimentary parking for downtown events and access to local colleges.
• Unique, FUN working environment. How many people can say they are able to visit a tiger or a red panda on their lunch break?

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre‑employment testing including a background check, motor vehicle check (if applicable) and a drug test.