Guest Relations Team Member- Part Time

Indianapolis Zoo; Indianapolis (IN); On-site; USD 14,774,760 - 21,042,840; Part time

Benefits offered by this job

Free admission for employees

Flexible scheduling

Complimentary Zoo passes

Discounts at downtown attractions

Complimentary downtown parking

Job summary

Join the Indianapolis Zoo's Guest Relations Team as a part-time team member, offering customer service while selling tickets and ensuring guest satisfaction. Ideal candidates are customer-focused and enthusiastic about protecting nature while providing unique experiences.

The role entails selling tickets, assisting guests, and performing diverse tasks, all within a fun work environment. Enjoy free admission for yourself and family, complimentary passes, and flexible scheduling!

Qualifications

• Commitment to advancing the Zoo's mission.
• Ability to work independently and as a team.
• Desirable: experience in customer service.

Responsibilities

• Sell tickets at ride booths and rental areas.
• Ensure overall visitor satisfaction.
• Perform various tasks including sales and crowd control.
• Suggestive selling to create value for each guest.

Skills

Customer service experience

Team-oriented personality

Friendly and courteous attitude

Job description

Put the FUN back into work and join our Guest Relations Team! From selling tickets for parking, rides, and general admission, to providing exemplary customer service to our guests, our part-time variable hourly (29 hours or less per week) Guest Relations Team Members are essential to our guests experience.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Though this position is not responsible for animal care, our Guest Relations team is vital to the Zoo's operations. By providing above and beyond customer service, each team member impacts our guest's overall experience. A cooperative and team-oriented personality, along with a friendly and courteous attitude is highly desirable. Though this is an entry level position, any experience working in customer service is a plus! Pay rate for this exciting position is $13.00/ hr.

Responsibilities include, but are not limited to:

• Responsible for working in the following areas- ride ticket booths selling tickets for our attractions and animal feeds, the rental area, collecting parking fees, monitoring butterfly doors in the conservatory, driving the staff shuttle, being an attendant/ greeter at the Shark Touch Tank, Dolphin presentation greeter, South Lot, exit cart, and greet for special events.
• Ensures overall visitor satisfaction.
• Performs a wide range of tasks including, but not limited to, sales, register operations, crowd control, grounds maintenance, and possible attractions duties.
• Creates value for each and every guest by suggestive selling.
• Must enjoy working as a team but be able to work independently as well.

Why should you apply?

• Free admission for employees with the option of bringing up to four (4) family members/ friends.
• Flexible scheduling (Student & Retiree Friendly).
• Complimentary Zoo passes.
• Free admission and discounts to other downtown culture venues such as the Children's Museum, Indiana Beach Amusement Park, Holiday World & Splashin' Safari, and so much more!
• Complimentary parking for downtown events and access to local colleges.
• Unique, FUN working environment. How many people can say they are able to visit a tiger or a red panda on their lunch break?

To apply:

• Interested candidates must complete an online application.
• Attach a resumé and cover letter to your application to increase your chances!

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.