Guest Relations Team Member

Indianapolis Zoo; Indianapolis (IN); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Free admission for employees with family

Complimentary Zoo passes

Discounts to local cultural venues

Complimentary parking for downtown events

Unique working environment

Job summary

A prominent zoological institution is seeking part-time Guest Relations Team Members to enhance visitor experience. In this role, you will be responsible for selling tickets, ensuring visitor satisfaction, and performing various tasks including crowd control and sales. Ideal candidates should have a friendly demeanor and commitment to customer service. The position offers an exciting work environment and a pay rate of $13.00 per hour, along with unique perks such as free admission and discounts to local attractions.

Qualifications

• Any experience working in customer service is a plus.
• Must enjoy working as a team but be able to work independently.

Responsibilities

• Sell tickets for attractions and animal feeds.
• Ensure overall visitor satisfaction.
• Perform a wide range of tasks including sales and crowd control.

Skills

Customer service experience

Team-oriented attitude

Friendly and courteous demeanor

Job description

Overview

Put the FUN back into work and join our Guest Relations Team! From selling tickets for parking, rides, and general admission, to providing exemplary customer service to our guests, our part-time variable hourly (29 hours or less per week) Guest Relations Team Members are essential to our guest's experience.

Ideal candidates are committed to advancing the Zoo's mission to protect nature and inspire people to care for our world. Though this position is not responsible for animal care, our Guest Relations team is vital to the Zoo's operations. By providing above and beyond customer service, each team member impacts our guest's overall experience. A cooperative and team-oriented personality, along with a friendly and courteous attitude is highly desirable. Though this is an entry level position, any experience working in customer service is a plus! Pay rate for this exciting position is $13.00/ hr.

Responsibilities

• Responsible for working in the following areas- ride ticket booths selling tickets for our attractions and animal feeds, the rental area, collecting parking fees, monitoring butterfly doors in the conservatory, driving the staff shuttle, being an attendant/ greeter at the Shark Touch Tank, Dolphin presentation greeter, South Lot, exit cart, and greet for special events.
• Ensures overall visitor satisfaction.
• Performs a wide range of tasks including, but not limited to, sales, register operations, crowd control, grounds maintenance, and possible attractions duties.
• Creates value for each and every guest by suggestive selling.
• Must enjoy working as a team but be able to work independently as well.

Why should you apply?

• Free admission for employees with the option of bringing up to four (4) family members/ friends.
• Complimentary Zoo passes.
• Free admission and discounts to other downtown culture venues such as the Children's Museum, Indiana Beach Amusement Park, Holiday World & Splashin' Safari, and so much more!
• Complimentary parking for downtown events and access to local colleges.
• Unique, FUN working environment. How many people can say they are able to visit a tiger or a red panda on their lunch break?

To apply:

• Interested candidates must complete an online application.
• Attach a resumé and cover letter to your application to increase your chances!

Employment at the Indianapolis Zoo is contingent upon the successful completion of pre-employment testing including a background check, motor vehicle check (if applicable) and a drug test.