Guest Relations Team Member

Six Flags New England; Agawam (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Six Flags New England in Agawam, MA is seeking an admissions/guest services associate to welcome guests, answer questions, and ensure a positive park experience. The role involves assisting with season passes, directing visitors, and upholding park policies.

The position requires strong English communication, a friendly demeanor, and flexibility to work evenings, weekends, and holidays. On-site work in a fast-paced environment is expected.

Qualifications

• Excellent written and verbal English communication.
• Analytical problem-solving skills.
• Positive attitude and great people skills.
• Superior phone etiquette.
• Ability to work independently with minimal supervision.
• Proficient with Microsoft Office and quick to learn new systems.
• Willing to work in a high-performance team environment.
• Flexible schedule, including evenings, weekends and holidays.
• Physically able to perform duties (walking/standing) and related tasks.

Responsibilities

• Talk with guests and address questions about park policies and procedures.
• Resolve guest complaints in a friendly, professional manner.
• Assist guests with lost or misplaced season passes and operate the Season Pass database.
• Complete all required paperwork accurately.
• Provide local area information and directions to guests.
• Assist with VIP Tours as needed.
• Enforce all Six Flags New England policies.
• Support other Admissions tasks including ticketing, season pass processing and toll operations.
• Perform other duties as assigned.

Skills

Strong communication

Analytical skills

Positive attitude

Phone etiquette

Independent worker

Microsoft Office

Team oriented

Flexible scheduling

Tools

Microsoft Office

Job description

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Overview

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Responsibilities

• Talking with guests and addressing questions and concerns regarding park policies and procedures
• Resolving guest complaints in a friendly and professional manner
• Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
• Completing all required paperwork accurately
• Providing local area information and directions to guests
• Assisting with VIP Tours
• Enforcing all Six Flags New England policies
• Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
• Performing other incidental and related duties as required and assigned

Qualifications

• Strong written and verbal communication skill in English
• Analytical problem-solving skills
• Positive attitude
• Superior phone etiquette
• Ability to work independently with little supervision
• Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
• Sense of fun!
• Willing to work in a high performance team environment
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 16 years old or older