Guest Relations/Customer Service Team

Six Flags New England; Blandford (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Six Flags New England in Blandford, MA is seeking friendly, energetic individuals to join our Admissions team. As a Guest Services Associate, you will greet guests, answer questions, process tickets, and help ensure a safe, fun experience for visitors.

You should have strong English communication, a positive attitude, and the ability to work evenings, weekends, and holidays. Pay starts at $15.75 per hour, with opportunities to learn and grow within a fast-paced, team-oriented environment.

Qualifications

• Strong written and verbal English communication is required.
• Analytical problem-solving skills.
• Positive attitude and professional phone etiquette.
• Proficiency with Microsoft Office and ability to learn new systems quickly.
• Able to work independently and in a high-performance team; flexible evenings/weekends/holidays.
• Able to meet physical demands (standing, walking, lifting).
• English language proficiency (reading, speaking, understanding).
• Must be 18 years old or older.

Responsibilities

• Greet guests and address questions about park policies.
• Resolve guest complaints in a friendly and professional manner.
• Assist guests with lost or misplaced season passes and operate the Season Pass database.
• Complete all required paperwork accurately.
• Provide local area information and directions to guests.
• Assist with VIP Tours.
• Enforce all park policies.
• Assist in Admissions tasks including ticket taking/selling, season pass processing, and toll operations.
• Perform other related duties as required.

Skills

English communication

Problem solving

Positive attitude

Phone etiquette

Independent work

Computer skills

Team spirit

Flexible schedule

Physical stamina

English proficiency

Age 18+

Job description

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Overview

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Responsibilities

• Talking with guests and addressing questions and concerns regarding park policies and procedures
• Resolving guest complaints in a friendly and professional manner
• Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
• Completing all required paperwork accurately
• Providing local area information and directions to guests
• Assisting with VIP Tours
• Enforcing all Six Flags New England policies
• Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
• Performing other incidental and related duties as required and assigned

Qualifications

• Strong written and verbal communication skill in English
• Analytical problem-solving skills
• Positive attitude
• Superior phone etiquette
• Ability to work independently with little supervision
• Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
• Sense of fun!
• Willing to work in a high performance team environment
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older