Guest Relations Supervisor

Cavallo Point; Sausalito (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Benefits package

401k with company match

Property discounts

Job summary

Cavallo Point is seeking a Guest Relations Supervisor in Sausalito, CA. This role leads the Front Desk team, supports scheduling, and trains Guest Service Agents. You will oversee daily operations, wine and coffee service areas, and guest communications to ensure a seamless stay.

Join a hospitality team that values service excellence and teamwork. The position is full-time with competitive benefits and opportunities to grow within the Front Office.

Qualifications

• Must supervise diverse Front Desk staff and maintain standards.
• Excellent communication skills and a pleasant demeanor.
• Ability to speak, read, and write English clearly.
• Proficient with basic office equipment and Microsoft Office.
• Ability to remember guest names and address them personally.
• Valid driver's license and clean driving record.
• High School Diploma or equivalent.
• Able to stand for 8 hours.
• Able to lift up to 50 lbs.
• Able to bend and squat as needed.

Responsibilities

• Supervise the front desk staff and maintain department standards.
• Assist in Front Desk scheduling based on occupancy levels.
• Provide and oversee training for Guest Service Agents and update training materials.
• Assist Front Office Manager with inventory, supplies, and guest handouts.
• Oversee wine reception and ensure cleanliness of the wine/cheese area.
• Coordinate coffee and pastry setup with In Room Dining.
• Update the package board and communicate guest arrivals to FD agents.
• Manage pending rooms log and collaborate with FD to control inventory.
• Lead daily stand-up meetings for FD and Bell staff.
• Cover MOD shifts and complete MOD reports when required.
• Resolve guest issues with empathy and follow up to ensure resolution.
• Coordinate with Housekeeping for seamless daily turnover.

Education

High School Diploma

Tools

Microsoft Office

Job description

Guest Relations Supervisor (Sausalito, CA)

Cavallo Point is a great place to work! Join our team and grow your hospitality skills! We offer a competitive wage, benefit package, 401k plan with a company match, property discounts and more!

Essential Job Functions

• Supervise the front desk staff directly, maintaining and improving current department standards.
• Assist in FD scheduling based on occupancy levels.
• Provide and oversee training for newly hired Guest Service Agents, including updates to the training manual.
• Assist Front Office Manager duties in keeping FD inventory/supplies updated and current; guest handouts, room keys and packets, brochures, etc .
• Oversee the wine reception in the 601 lobby; making sure there are enough glasses, and wine each night. Keeping the wine and cheese area clean during the wine hour.
• Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed. Ensuring cleanliness and organization of the coffee station area.
• Updating the "package board" in the 601 conference room daily, keeping track of arriving guests with packages and communicating the correct information to the FD agents.
• Ensure that the pending rooms log is being handled efficiently, which includes working with FD agents to manage the inventory.
• Head up daily stand up meeting, going over details that pertain to FD and Bell staff directly.
• Assist Front Office Management by covering MOD shifts when necessary, and complete MOD report when covering closing shift.
• Resolve guest issues, showing empathy and finding the best solution possible. Listen to guest and show empathy before providing options for a solution, and follow up to ensure that all issues were resolved in a timely manner.
• Work with Housekeeping to provide a seamless transition of the house on a daily basis. Monitor and report housekeeping discrepancies to housekeeping department and follow up with Front Office Manager for closure of any issues.

Minimum Skills

• Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff.
• Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact.
• Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision.
• Ability to operate basic office equipment; computer and related programs, fax, copier, and scanner. Must be familiar with Microsoft Office software.
• Capable of remembering guests names and using them frequently.
• Must have a valid driver's license and acceptable driving record.
• High School Diploma or equivalent acceptable experience.
• Must be able to stand on feet for 8 hour shifts.
• Must be able to lift up to 20 lbs. on a regular and continuing basis.
• Must have the ability to bend, squat and frequently lift up to 50 lbs.

This is a non-management position
This is a full time position
Pay Scale: $32.93/hour