Guest Relations Specialist

College Medical Center; Long Beach (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

College Medical Center Long Beach is seeking a Guest Relations Specialist to support the Main Entrance with customer service, visitation coordination, and lobby operations. You will liaise with physicians, patients and staff while ensuring a courteous, efficient experience.

Role requires 3+ years in customer service, 1 year in guest relations, English proficiency and preferred bilingual English/Spanish. Expect front-desk duties, lobby knowledge, and adherence to hospital policies in a fast-paced

Qualifications

• Must have reliable, dependable behavior.
• Ability to perform job safely and effectively.
• Minimum of three (3) years in a customer-related field and 1 year in Guest Relations as PBX Operator or receptionist.
• Must be able to speak, read, write and perform tasks in English.
• Bi-lingual English/Spanish preferred.
• Provides assistance for visitors entering the main entrance of the hospital.
• Greets and speaks to everyone courteously.
• Demonstrates knowledge of Lobby Track system.
• Answers all calls within 3 rings or promptly.
• Follows hospital guidelines for answering calls.
• Maintains pamphlets, visitor info, maps, stickers and documents.
• Assists operator calls, long-distance and out-of-state calls.
• Ensures visitor ID stickers for entrants.
• Answers and transfers calls to appropriate department.

Responsibilities

• Greet visitors and manage front desk reception at Main Entrance.
• Route calls to appropriate departments and physicians.
• Provide courteous phone service to patients, families and staff.
• Maintain visitor materials and hospital information resources.

Skills

Customer service

English proficiency

PBX/phone system

Bilingual EN/ES

Teamwork

Tools

Lobby Track system

PBX system

Job description

College Medical Center Long Beach is proud to be part of College Hospitals. We are dedicated to the highest quality of customer services delivered with a with a sense of warmth friendliness and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight knit group and autonomy to utilize your knowledge and experience.

Under the supervision of the BHU Admitting and Guest Relations Supervisor, the Guest Relations Specialist is responsible for assisting in all aspects of guest relations within the Main Entrance of the hospital which include customer service and visitation request, any security concerns, and the overall appearance of the Main Entrance area. Provides accurate and courteous phone service to physicians, patients, family members, customers and hospital staff in a timely manner.

QUALIFICATIONS / JOB DUTIES

• Must be reliable, dependable, and able to get along with others in a pressured environment.

• Must have the ability to perform the job safely and effectively

• A minimum of three (3) years’ experience in a customer related field and 1 year Guest Relations experience as a PBX Operator or receptionist.

• Must have the ability to speak, read, write and perform various tasks in English.

• Must have the ability to deal effectively with customers, patients and staff while demonstrating exceptional customer service skills.

• Bi-lingual English/Spanish preferred.

• Provides assistance for all visitors entering the main entrance of the hospital.

• Greets and speaks to everyone in a courteous and respectful manner.

• Demonstrates accurate knowledge to Lobby Track system.

• Answer all calls within 3 rings or within a timely manner.

• Answer all calls to hospital within the guidelines of CMC policy procedures.

• Maintain a current library of pamphlets, visitor information material, maps, visitor stickers and other appropriate documents pertinent to the hospital.

• Assists in the connections of operator assistance calls, long-distance and out-of-state calls for patients, hospital staff, customers and physicians.

• Ensures that all entering the hospital through the main entrance receive a visitor identification sticker.

• Answers and transfers calls to the appropriate department.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

EEO Statement

All College Medical Centersubsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. College Medical Center subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Notice

At College Medical Center and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at College Medical Center and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. Email correspondence will come from the domains @collegemedicalcenter.com or @glendorahospital.com or @something .