Guest Experience Planner

Dorchester Collection; Beverly Hills (CA); On-site; USD 38,572 - 42,705; Full time

Job summary

The Beverly Hills Hotel, part of the Dorchester Collection, seeks a Guest Experience Planner to deliver exceptional luxury service. You will contact guests, coordinate pre-arrival requests, and craft bespoke itineraries with concierge teams to elevate the guest experience across our property.

As a seasonal property, long hours during peak periods apply. Strong attention to detail, English proficiency, and teamwork are essential to thrive in this role.

Qualifications

• Seasonal property with peak periods requiring long hours.
• Light work standing and walking frequently for the full shift.
• Occasional lifting up to 25 pounds; frequent computer use.

Responsibilities

• Contact guests or travel agents before arrival and maintain communication until arrival.
• Coordinate pre-arrival requests and create itineraries with concierge and guest relations.
• Elevate creative amenities and gifts inventory to ensure the best guest experience.
• Collaborate with other departments to maintain alignment and resolve issues.

Skills

Attention to detail

English language

Teamwork

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Planner you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Guest Experience Planner at The Beverly Hills Hotel, your compensation will be $28.84 per hour.

What you'll do

• Our Guest Experience Planners are responsible for contacting guests and/or travel agents prior to arrival within 48 hours of booking and maintain communication until arrival. They coordinate any pre‑arrival requests and create itineraries in collaboration with the concierge & guest relations coordinators during their day. This will include owning the elevation of creative amenities & gifts inventory to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving seeking and capturing institutional knowledge about our guests and inputting it into NEXUS. The Guest Experience Planners also assist in creation of the bespoke recognition stories and even special occasions. Most of these requests are fulfilled by our Guest Experience Planners, Curators, and Creative Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Guest Experience Planners are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Guest Experience Planners must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Guest Experience Planners are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10‑15 pounds of force occasionally, up to 25 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• All of our employees are ambassadors of our Vision, Values and culture. Our Guest Experience Planners do this with all they do.
• English is the primary language used in our hotel. Our Guest Experience Planners must feel comfortable communicating in this language.
• Attention to detail is critical for our this role.
• We pride in nurturing an environment where Working Together is a must. Our Guest Experience Planners are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Equal Opportunity Employer

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6344