Guest Relations Representative - Integrated Care

1000 Owensboro Health, Inc.; Leitchfield (KY); On-site; USD 25,000 - 35,000; Part time

Job summary

Owensboro Health Twin Lakes Medical Center is seeking a part-time Information Desk Clerk for weekend coverage. The role acts as a central information resource for guests, patients and staff, greeting visitors, routing inquiries, and coordinating patient transport and EMR-related tasks.

The position requires a high school diploma or GED (preferred) with strong communication and multitasking abilities. No licensure is required, and the incumbent will work within the Integrated Care Unit

Qualifications

• High school diploma or GED preferred.
• Experience not required.
• Strong communication and organizational skills.

Responsibilities

• Act as central information resource for staff, patients and guests.
• Receive, screen, route or respond to inquiries.
• Greet guests and provide directions; manage visitor flow.
• Update diet orders and verify patient diets with tray deliveries.
• Assist with EMR tasks including direct admits, discharges, and chart assembly.
• Enter staff assignments and verify shift logs in Responder 5.
• Coordinate patient transport and answer calls promptly.
• Maintain supply areas and reference materials.
• Monitor cardiac rhythm and document in EMR; respond to alarms.

Skills

Critical thinking

Under minimal supervision

Ability to work under stress

Education

High school diploma/GED

Job description

Weekend Requirements: One | Work Hours: 0700-1930 | Status: Part Time - 0.5 FTE (40 hours per pay period) | Entity: Owensboro Health Twin Lakes Medical Center | Department: Integrated Care Unit

Job Summary

Acts as a liaison between guests, staff, and patients to respond to all information inquiries.

Job Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and/or responds to all incoming inquiries.
• Greets all guests and provides proper directions or instructions based on needs.
• Facilitates visitor flow in and out of the department.
• Updates diet orders and verifies patient diet upon tray deliveries.
• May monitor tube system and handle medications in accordance with medication safe handling practice.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
• Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
• Serves as a central information resource to physicians, family, co-workers, and health team.
• Arranges for patient transport services.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
• Break down charts and take to Health Information Management.
• Cleans and organizes work area upon arrival.
• Checks copiers and printers at beginning of shift.
• Enters work orders and orders supplies.
• Maintains nourishment stations, waiting rooms, and consultation rooms.
• Monitors and communicates changes in cardiac rhythm.
• Interprets and documents rhythm, heart rate, and appropriate measurements in the electronic medical record (EMR).
• Interprets and identifies normal and abnormal cardiac rhythms and rates.
• Responds to clinically significant cardiac rhythms or rate disturbances by immediate assessment of alarms and equipment and timely notification to the appropriate nursing staff.
• Determines, reviews, and revises alarm settings for each patient based on physician orders and/or telemetry protocols and policies.
• Recognizes artifacts in tracings and takes appropriate corrective action with timely notification to the appropriate nursing staff.
• Attaches electrode leads to proper body areas based on ordered tests.
• Prepares skin and surroundings to ensure valid results.
• Obtains and documents EKG readings as directed.
• Programs, monitors, and registers patients on-line depending on the ordered monitor.
• Monitors patients during procedures and reports any abnormal findings.
• Notes and forwards results to physicians for analysis and interpretation.
• Monitors and processes EKGs in the EKG software and the EMR.
• Runs a minimum of a six-second strip at least once per shift, whenever a significant change in rhythm, rate, or conduction occurs, and/or according to policy.
• Scans all appropriate strips into EMR per policy.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Troubleshoots alarms, monitors, batteries, and equipment problems.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Position Requirements

• Work Experience: No experience required.
• Education: High school diploma, General Equivalency Diploma (GED) or higher preferred.
• Licensure/Certification/Registration: No licensure/certification/registration required.

Organizational Responsibilities

• Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests.
• Adheres to all organizational policies and procedures.
• Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

• Standard ADA Settings: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

(Office Environment)

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs.: Rarely
• Lifting 25-75 lbs.: Rarely
• Lifting over 75 lbs.: Rarely
• Carrying 0-25 lbs.: Rarely
• Carrying 25-75 lbs.: Rarely
• Carrying over 75 lbs.: Rarely
• Pushing/Pulling 0-25 lbs.: Frequently
• Pushing/Pulling 25-75 lbs.: Rarely
• Pushing/Pulling over 75 lbs.: Rarely
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently
• Hazardous Drug Risk Exposure: Risk Level: High-Risk

Owensboro Health Core Commitments

• INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
• RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
• TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
• INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
• SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
• EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities we serve in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 providers at more than 30 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center.