Guest Relations Representative I - Transitional Care

owensborohealth; Owensboro (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Owensboro Health Regional Hospital is seeking a Weekend Information Assistant in the Transitional Care department. You will act as a liaison between guests, staff and patients to respond to information inquiries, greet visitors, and guide them to the right locations.

The role involves coordinating patient flow, updating diet orders, and handling EMR-related tasks to support safe, efficient care. The position requires strong communication skills, ability to work under pressure, and a commitment

Qualifications

• High school diploma or GED preferred.
• Excellent guest service and communication skills.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and responds to incoming inquiries.
• Greets guests and provides directions or instructions as needed.
• Facilitates visitor flow in and out of the department.
• Updates patient diet orders and verifies diet during tray deliveries.
• Transfers patients in EMR and assists with direct admit and discharge processes.

Skills

Critical thinking

Independent worker

Stress management

Education

High school diploma / GED

Tools

EMR system

Job description

Weekend Requirements: Every Other | Work Hours: 8a-6p | Status: Full Time - 0.9 FTE (72 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Transitional Care

Job Summary

Acts as a liaison between guests, staff, and patients to respond to all information inquiries.

Job Responsibilities

• Acts as central information resource for Owensboro Health staff, patients, and guests.
• Receives, screens, routes, and/or responds to all incoming inquiries.
• Greets all guests and provides proper directions or instructions based on needs.
• Facilitates visitor flow in and out of the department.
• Updates diet orders and verifies patient diet upon tray deliveries.
• May monitor tube system and handle medications in accordance with medication safe handling practice.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
• Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
• Serves as a central information resource to physicians, family, co-workers, and health team.
• Arranges for patient transport services.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• Maintains centrally accessible resource materials (phone books, quick reference for supplies).
• Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
• Break down charts and take to Health Information Management.
• Cleans and organizes work area upon arrival.
• Checks copiers and printers at beginning of shift.
• Enters work orders and orders supplies.
• Maintains nourishment stations, waiting rooms, and consultation rooms.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Position Requirements

Work Experience

No experience required.

Education

High school diploma, General Equivalency Diploma (GED) or higher preferred

Licensure/Certification/Registration

No licensure/certification/registration required

Organizational Responsibilities

Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

Standard ADA Settings

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Office Environment)

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs.: Rarely
• Lifting 25-75 lbs.: Rarely
• Lifting over 75 lbs.: Rarely
• Carrying 0-25 lbs.: Rarely
• Carrying 25-75 lbs.: Rarely
• Carrying over 75 lbs.: Rarely
• Pushing/Pulling 0-25 lbs.: Frequently
• Pushing/Pulling 25-75 lbs.: Rarely
• Pushing/Pulling over 75 lbs.: Rarely
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Frequently
• Repetitive Foot/Leg Movements: Rarely
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Rarely
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Hazardous Drug Risk Exposure

Risk Level: High-Risk

Owensboro Health Core Commitments

• INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
• RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
• TEAMWORK - We build a spirit of connectivity and fello