Guest Relations Representative, Full Time

Iredell Memorial Hospital Incorporated; Statesville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Iredell Memorial Hospital Incorporated is seeking a Guest Relations Representative to greet, direct, and check-in visitors, outpatients, and vendors in a courteous, professional manner. The role includes answering phones, transferring calls, paging providers, and assisting with emergency announcements and outgoing calls.

The position follows a weekday shift with potential weekend rotation, requiring excellent communication, a professional demeanor, and the ability to multitask under pressure.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or healthcare setting preferred.
• Bilingual preferred; ability to understand and communicate in Spanish.

Responsibilities

• Greet and direct visitors, check-in guests, and assist with inquiries in a courteous and professional manner.
• Answer incoming calls, transfer to appropriate parties, and page providers/on-call staff as requested.
• Announce/re-announce emergencies and assist with outgoing calls as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Description

Guest Relations Representative will be responsible for greeting, directing, and checking-in visitors, outpatients, and vendors in a courteous, professional, and efficient manner. Candidate will be responsible for answering incoming phone calls, transferring calls to the appropriate parties, paging providers and other on-call personnel upon request, announcing/re-announcing emergency procedures/calls, and assisting with outgoing calls.

Shift: M-F, 12:00 PM - 8:30 PM, rotating weekends

Requirements

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or healthcare setting preferred.
• Bilingual preferred; the ability to understand, to make oneself understood to all Spanish speaking individuals, as well as able to read and write Spanish proficiently
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel.
• Ability to multitask and remain calm under pressure.
• Professional demeanor and appearance.
• Ability to work independently and as part of a team.

Essential Physical Requirements

• Must possess full range of body motion to pass basic FIT test for position to include walking, kneeling, standing, pushing, pulling, bending, stooping, reaching and sitting for extended periods of time.
• Must be able to lift and carry up to 30 pounds