CONCIERGE

Compass Group USA; New York (NY); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Job summary

Rapport is seeking a Concierge to deliver hospitality excellence for members. You will welcome guests, tailor experiences to preferences, and guide them through check-in and check-out with warmth and attentiveness.

Join a team that emphasizes service quality, product knowledge, and seamless coordination of events and daily club operations. Candidates should bring strong communication skills and a client-first mindset.

Qualifications

• Hospitality-focused approach delivering memorable experiences.
• Ability to work under pressure in a public environment.
• Excellent listening and verbal communication skills.
• Basic computer skills and familiarity with common office equipment.
• Punctual, dependable, and detail-oriented.
• Experience in meetings/events is a plus.
• Discretion and confidentiality.
• Professional ownership of duties.

Responsibilities

• Welcome members and guests warmly and foster a sense of belonging.
• Offer personalized club amenities and tailor interactions to members’ preferences.
• Guide check-in/check-out and escort guests as needed.
• Share knowledge of amenities, attractions, and dining options.
• Manage badge/access control with attention to security.
• Coordinate and oversee equipment repairs and maintenance.
• Plan and coordinate meetings and events, liaising with clients and vendors.
• Resolve booking conflicts and provide proactive solutions.
• Respond to inquiries with accuracy and courtesy.
• Conduct opening/closing walkthroughs and communicate updates.
• Provide technical support for club technology and systems.
• Offer administrative support to ensure smooth operations.
• Collaborate with peers and other departments for excellent service.
• Adhere to health, safety and security protocols.

Skills

Hospitality mindset

Customer service

Public interaction

Communication skills

Basic computer skills

Punctuality

Event coordination

Education

2-3 years client service/front of house

Tools

Office technology

Job description

CONCIERGE

Salary:$25 - $28 / hour

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

As a Concierge, you will embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members.
Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Key Responsibilities:

• Welcome members and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
• Transform arrivals into unforgettable experiences by extending personalized club amenities, tailoring each interaction to reflect the unique preferences of our esteemed members.
• Seamlessly guide members through the check-in and check-out process, serving as a gracious escort to their final destination, leaving lasting impressions at every turn.
• Illuminate our club's offerings with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
• Uphold the highest standards of access management, orchestrating the badge process with meticulous attention to detail, in alignment with our club's esteemed reputation.
• Coordinate and facilitate essential club equipment repairs and maintenance, ensuring seamless operations and uninterrupted service for our guests.
• Curate unforgettable meetings and events, orchestrating every detail from audiovisual setups to gourmet catering, while serving as a trusted liaison between clients and vendors, ensuring flawless execution from inception to conclusion.
• Demonstrate agility and foresight in resolving booking conflicts, offering proactive solutions and engaging with managerial support when necessary, ensuring seamless event coordination.
• Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
• Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency.
• Provide essential technical support, serving as the first line of assistance for club technology needs, empowering our team to excel in their roles.
• Offer invaluable administrative support, contributing to the seamless functioning of our esteemed establishment.
• Cultivate effective communication and collaboration with peers and other departments, fostering a culture of synergy and excellence.
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
• Adapt to the business demands and support morning and evening schedules.
• Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.

Preferred Qualifications:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Meeting and Event planning experience preferred.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service / front of the house position within a hospitality or corporate environment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group