Guest Relations Manager

Cavallopoint; Sausalito (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off program

Employee Assistance Program

401k Retirement Option with Company Match

Job training

Promotion from within

Employee discounts on dining and hotel stays

Job summary

Cavallopoint in Sausalito is seeking a Guest Relations Manager to provide exceptional guest experiences as an 'Ambassador' for the Resort. The role involves coordinating all department efforts to enhance guest recognition before, during, and after their stay.

The successful candidate will train and manage the staff including Bell and Valet Attendants, Front Desk Agents, and Assistant Front Office Managers, ensuring adherence to Cavallo Point luxury standards. This is a full-time position with a salary of $68,000/year plus potential bonuses.

Qualifications

• Prior luxury brand experience is required.
• Candidates must be capable of training and supervising staff.
• Management position requires strong leadership skills.

Responsibilities

• Act as an 'Ambassador' for the Resort providing guest recognition.
• Coordinate efforts to provide the ultimate personalized guest experience.
• Supervise the Bell and Valet Attendants, Front Desk Agents, and Guest Services.

Skills

Luxury brand experience

Management skills

Guest service orientation

Job description

Guest Relations Manager

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure. This role coordinates all department efforts to provide the ultimate personalized guest experience while managing the staff and Front Office Managers.

The Guest Relations Manager is also responsible for the training and supervision of the Bell and Valet Attendants, Front Desk Agents, Assistant Front Office managers, Guest Services and Bell/Valet ensuring that all procedures are performed to Cavallo Point luxury standards.

Prior luxury brand experience is required; only candidates with prior luxury experience will be considered.

This is a management position. This is a full time position. Pay Scale: $68,000/year + bonus incentive potential.

About Our Benefits

• Paid Time Off program
• Employee Assistance Program
• 401k Retirement Option with Company Match
• Job training
• Promotion from within
• Employee discounts on dining and hotel stays