Guest Relations Associate

Children's Hospital Colorado; Colorado Springs (CO); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision)

403b employer match

Wellness program

Education benefit

Annual bonus program

Job summary

Children's Hospital Colorado is seeking a Guest Relations Associate to deliver excellent customer service at the point of entry. You will manage check-in, health screenings, badge issuance, and visitor routing to the correct areas, while maintaining a welcoming, professional environment for patients, families, and staff.

This role emphasizes de-escalation, adherence to hospital policies, and smooth operation within the Visitor Management Program with minimal supervision.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of administrative/clerical experience in a customer service setting.
• Equivalency: an Associate’s or Bachelor’s degree may substitute for the required experience on a year-for-year basis.

Responsibilities

• Greet guests and manage check-in and health screenings for visitors.
• Verify visitor status and badges using the Visitor Management System.
• Support patient registration workflows and escalate issues professionally as needed.
• Maintain infection control protocols and provide a welcoming CHCO experience.

Education

High School Diploma or Equivalent

Job description

Job Overview

The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check-in and health screening processes at Children's Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre-approved, properly badged, and directed to the correct location. Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, checking authorization in Epic, de-escalating challenging interactions, and supporting the smooth, professional operation of the Visitor Management Program with minimal supervision.

Summary

The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check-in and health screening processes at Children's Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre-approved, properly badged, and directed to the correct location. Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, checking authorization in Epic, de-escalating challenging interactions, and supporting the smooth, professional operation of the Visitor Management Program with minimal supervision.

Shift

Visitor Management: Wednesday and Thursdays from 5:30 a.m. - 4:00 p.m., and Saturdays and Sundays from 9:30 a.m. - 8:00 p.m.

Duties & Responsibilities

• Conducts mandatory health screenings for all visitors and records results in the Visitor Management System before allowing entry.
• Verifies visitor status and issues badges using the Visitor Management System.
• Serves as a welcoming representative of CHCO, delivering high-quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
• Enforces hospital visitor policies; confirms authorized visitors in Epic and initiates the patient registration process when applicable.
• De-escalates challenging situations involving patients, families, or visitors and maintains a safe environment by following infection control protocols and keeping assigned areas clean.

Minimum Qualifications

• Education: High School Diploma or Equivalent
• Experience: One year of administrative/clerical experience in a customer service environment.
• Equivalency: A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.
• Licenses & Certifications
  • None
• Additional Requirements
  • Not Applicable
• Competency
  • None

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $18.81 to $28.22

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.