Guest Relations

Vacatia; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Palm Beach Shores Resort is seeking a part-time Guest Relations team member to be the visible professional presence ensuring guests, staff and property feel secure and supported. This role focuses on creating a seamless and enjoyable guest experience while upholding safety standards.

The position involves property walkthroughs, coordinating with multiple departments, and responding to guest inquiries and incidents with courtesy and professionalism.

Qualifications

• Experience in security, guest services, or hospitality is a plus but not required.
• Strong customer service and interpersonal skills with an approachable professional demeanor.
• Excellent observation, communication, and problem-solving skills.
• Ability to respond calmly and efficiently in emergency situations.
• Physically able to perform property walkthroughs and remain alert during shift.
• Knowledge of basic emergency procedures and ability to follow resort policies.

Responsibilities

• Be the friendly professional face of the resort maintaining a visible presence across the property.
• Conduct routine property walkthroughs including guest rooms, floors, outdoor areas, parking lots and pools enforcing resort policies and ensuring safety.
• Assist guests with questions, concerns, or incidents with courtesy and professionalism.
• Coordinate with Front Desk, Engineering and Management to communicate guest notifications and report incidents.
• Ensure all back of house areas are secured and complete end of shift reports.
• Work closely with Night Audit and MOD to respond to any issues during your shift.

Skills

Customer service

Interpersonal skills

Observation skills

Communication skills

Problem solving

Emergency response

Physical stamina

Property walkthroughs

Job description

Join Our Team as a Guest Relations Team Member Are you someone who enjoys creating a welcoming environment while keeping people safe Palm Beach Shores Resort is looking for a Part time Guest Relations team member to be the visible professional presence that ensures our guests staff and property feel secure and supported This is more than a security role its about making every guest experience seamless and enjoyable

What Youll Do

• Be the friendly professional face of the resort maintaining a visible presence across the property
• Conduct routine property walkthroughs including guest rooms floors outdoor areas parking lots and pools enforcing resort policies and ensuring safety
• Assist guests with questions concerns or incidents with courtesy and professionalism
• Coordinate with Front Desk Engineering and Management to communicate guest notifications and report incidents
• Ensure all back of house areas are secured and complete end of shift reports
• Work closely with Night Audit and MOD to respond to any issues during your shift

What Were Looking For

• Previous experience in security guest services or hospitality is a plus but not required
• Strong customer service and interpersonal skills with an approachable professional demeanor
• Excellent observation communication and problem solving skills
• Ability to respond calmly and efficiently in emergency situations
• Physically able to perform property walkthroughs and remain alert throughout your shift
• Knowledge of basic emergency procedures and ability to follow resort policies

Why Join Us

• Be part of a team that values professionalism guest satisfaction and safety
• Gain experience in a dynamic fast paced resort environment
• Play a key role in creating memorable experiences for our guests
• Join our Guest Relations team and represent the resort with pride