Guest Relations

Prime Healthcare; Aurora, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mercy Medical Center in Aurora, IL is seeking a Guest Relations administrative professional to support the Security Department. The role includes reception and clerical tasks, greeting staff and visitors, and contributing to performance improvement in a busy hospital environment.

Ideal candidates have strong communication, attention to detail, and proficiency in Microsoft Office. Healthcare or receptionist experience is preferred; bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent.
• Receptionist or customer service experience, ideally in healthcare.
• Excellent communication, presentation and interpersonal skills.
• Ability to multi-task and extreme attention to detail.
• Bi-lingual, preferred.

Responsibilities

• Perform administrative assistant and clerical duties in the Security Department.
• Greet staff and guests at the Facility with professionalism and kindness.
• Interact with leaders, physicians, employees and visitors.
• Participate in the department’s performance improvement activities.
• Follow organization policies, procedures and behavior standards.

Skills

Communication

Interpersonal skills

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

Department: Guest Relations

Shift: Full-Time, Days, M-Th 7a-3:30p; Every other weekend 7am-3:30pm

Facility: Mercy Medical Center

Location: Aurora, IL

Responsibilities

The Guest Relations role is responsible for performing various administrative assistant and clerical duties in the Security Department. This position interacts with leaders, physicians, employees and visitors, and must greet all staff and guests at the Facility with professionalism and kindness. Participates in the department’s performance improvement activities. Understands and follows the organization’s policies, procedures and behavior standards.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. High School Graduate or equivalent.2. Previous receptionist or customer service experience, ideally in a healthcare setting.3. Excellent communication, presentation and interpersonal skills. 4. Ability to multi-task.5. Extreme attention to detail.6. Expertise in Microsoft Office.7. Bi-lingual, preferred.

Pay Transparency

Mercy Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15 to $21.72. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf