Guest Relations

Equity LifeStyle Properties, Inc.; Alaska; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties, Inc. in Cloverdale, CA is seeking a Guest Relations professional to provide exceptional service at the front desk and support resident interactions. The role emphasizes guest satisfaction, efficient information delivery, and accurate handling of payments.

Ideal candidates have strong customer service experience, solid organizational skills, and the ability to learn new systems. Benefits include medical, dental, vision, 401(k) match, and paid time off.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Strong organizational skills and attention to detail.
• Computer literacy and ability to learn new systems.

Responsibilities

• Act as property liaison, provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance requests to improve office efficiency.
• Collaborate with your Property Manager and communicate frequently to address inquiries promptly.
• Prioritize customer satisfaction and resolve conflicts quickly.

Skills

Customer service

Organizational skills

Attention to detail

Computer literacy

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Guest Relations in Cloverdale, California.

Wha** t you’ll do:

Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guestand residentexperiences.

Your job will include:

• Act as thepropertyliaison and provide guestsand residentswith information,responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with yourPropertyManager and communicate frequently toaddressinquiriesin a timely and professional manner.
• Prioritizecustomersatisfaction, address conflicts and solve problems promptly.

Experience & skills you need:

• High school diploma or equivalent experience.
• 1+ yearsof experience in customer servicewithexceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Estimated compensation for this position in the states of BC, CA, CO, IL, MA, MD, MN, NJ, NY, VT and WA is:

Hourly: $16.90 - $18.00

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.