Guest Recovery Specialist – Call Center

City Barbeque, LLC; Dublin (OH); On-site; USD 22,000 - 23,000; Full time

Job summary

City Barbeque, LLC in Dublin, OH is seeking a Guest Recovery Representative to respond to guest feedback via phone, email, and online platforms. You will investigate concerns, coordinate with restaurant leadership, and implement solutions to restore guest satisfaction and loyalty.

The role offers both full-time and part-time hours with in-office, on-site duties. Candidates should excel in communication, empathy, and problem-solving, and be comfortable handling multiple channels while maintaining

Qualifications

• Strong verbal and written communication abilities.
• Empathetic and guest‑focused demeanor.
• Ability to manage multiple channels (phone, email, online feedback).
• Calm, professional, and patient in challenging situations.

Responsibilities

• Answer guest calls and emails, assist with phone orders.
• Investigate and respond to guest feedback and concerns.
• Document interactions and resolutions in company systems.
• Collaborate with restaurant management to resolve issues.
• Escalate complex cases to leadership when needed.

Skills

Communication skills

Empathy

Problem-solving

Multitasking

Attention to detail

Team collaboration

Job description

City Barbeque, LLC in Dublin, OH is seeking a Guest Recovery Representative to respond to guest feedback via phone, email, and online platforms. You will investigate concerns, coordinate with restaurant leadership, and implement solutions to restore guest satisfaction and loyalty.

The role offers both full-time and part-time hours with in-office, on-site duties. Candidates should excel in communication, empathy, and problem-solving, and be comfortable handling multiple channels while maintaining