Guest Packages Concierge — Luxury Hotel Deliveries

Omni Hotels & Resorts; New York (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Omni Berkshire Place, located in New York City, seeks a Package Attendant to provide prompt and professional service by receiving, tracking, storing, and distributing packages for guests and hotel departments. This role emphasizes accuracy, guest privacy, and secure handling.

The position involves delivering items to guestrooms and meeting spaces, maintaining a secure package room, and coordinating with Front Desk and other teams. Flexibility to work weekends/holidays is expected.

Qualifications

• Previous hotel, shipping/receiving, mailroom, or customer-service experience preferred.
• Strong organizational skills and attention to detail.
• Professional communication and guest-service skills.
• Basic computer knowledge and ability to learn hotel and package-tracking systems.
• Ability to work independently in a fast-paced hotel environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Receive packages, mail, luggage shipments, and other deliveries.
• Verify the recipient's name, reservation, room number, group, or hotel department.
• Accurately record deliveries in the hotel's package-tracking system.
• Label, organize, and securely store packages until they are collected or delivered.
• Notify guests and hotel departments when packages arrive.
• Deliver items to guestrooms, meeting rooms, banquet spaces, and hotel offices.
• Verify identification and obtain signatures before releasing packages.
• Process applicable package-handling or delivery fees.
• Coordinate outgoing shipments and carrier pickups for guests.
• Properly handle oversized, fragile, refrigerated, valuable, or confidential items.
• Research missing, delayed, damaged, or incorrectly addressed deliveries.
• Maintain an organized, clean, and secure package room.
• Communicate with the Front Desk, Bell/Door, Concierge, Banquets, Security, and other departments.
• Follow hotel procedures for unclaimed, suspicious, or prohibited packages.
• Protect guest information and maintain confidentiality.
• Assist with bell services and other guest-service responsibilities when needed.
• Perform additional duties as assigned.

Skills

Hotel experience

Shipping/receiving

Mailroom experience

Customer service

Organizational skills

Attention to detail

Communication skills

Package tracking

Independent worker

Flexibility

Weekend & holidays

Tools

Package tracking software

Job description

Omni Berkshire Place, located in New York City, seeks a Package Attendant to provide prompt and professional service by receiving, tracking, storing, and distributing packages for guests and hotel departments. This role emphasizes accuracy, guest privacy, and secure handling.

The position involves delivering items to guestrooms and meeting spaces, maintaining a secure package room, and coordinating with Front Desk and other teams. Flexibility to work weekends/holidays is expected.