Guest-Obsessed Bartender & Beverage Expert

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Harrah’s Council Bluffs is seeking a beverage server to deliver prompt, courteous service at the bar and across dining outlets. You will work with a team to ensure guest satisfaction while following safety and policy guidelines.

Responsibilities include maintaining a clean workstation, handling cash and POS transactions, promoting casino events, and providing accurate drink preparation according to recipes. Weekend and holiday shifts are required.

Qualifications

• Teamwork in a fast-paced environment with rising business volume.
• High School Diploma or equivalent preferred.
• Read, write, understand and speak English.
• Excellent customer service and communication skills.
• Knowledge of cocktail ingredients and proper mixing/pouring techniques.
• Able to stand and work 8–10 hours; lift up to 75 lbs.

Responsibilities

• Provide prompt, courteous beverage service to guests.
• Maintain a clean, stocked workstation per safety guidelines.
• Operate POS system and handle cash accurately.
• Promote casino events and programs to guests.
• Interacts professionally with guests, using guest names when possible.
• Monitor guest alcohol consumption and intervene per policy.
• Resolves service issues and delivers fast, friendly service.

Skills

Teamwork under pressure

English proficiency

Customer service

Cocktail knowledge

Cash handling

Mobility and endurance

Education

High School Diploma or equivalent

Tools

POS System

Job description

Harrah’s Council Bluffs is seeking a beverage server to deliver prompt, courteous service at the bar and across dining outlets. You will work with a team to ensure guest satisfaction while following safety and policy guidelines.

Responsibilities include maintaining a clean workstation, handling cash and POS transactions, promoting casino events, and providing accurate drink preparation according to recipes. Weekend and holiday shifts are required.