Bartender/Beverage Server

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Harrah’s Council Bluffs is seeking a beverage server to deliver prompt, courteous service at the bar and across dining outlets. You will work with a team to ensure guest satisfaction while following safety and policy guidelines.

Responsibilities include maintaining a clean workstation, handling cash and POS transactions, promoting casino events, and providing accurate drink preparation according to recipes. Weekend and holiday shifts are required.

Qualifications

• Teamwork in a fast-paced environment with rising business volume.
• High School Diploma or equivalent preferred.
• Read, write, understand and speak English.
• Excellent customer service and communication skills.
• Knowledge of cocktail ingredients and proper mixing/pouring techniques.
• Able to stand and work 8–10 hours; lift up to 75 lbs.

Responsibilities

• Provide prompt, courteous beverage service to guests.
• Maintain a clean, stocked workstation per safety guidelines.
• Operate POS system and handle cash accurately.
• Promote casino events and programs to guests.
• Interacts professionally with guests, using guest names when possible.
• Monitor guest alcohol consumption and intervene per policy.
• Resolves service issues and delivers fast, friendly service.

Skills

Teamwork under pressure

English proficiency

Customer service

Cocktail knowledge

Cash handling

Mobility and endurance

Education

High School Diploma or equivalent

Tools

POS System

Job description

Job Description

Provide superior guest service to all guests. This must be accomplished by role modeling our service behavior standards. Employees must work well as a team, maintain confidentiality and adhere to company policies and procedures.

Provide superior guest service to all guests. This must be accomplished by role modeling our service behavior standards. Employees must work well as a team, maintain confidentiality and adhere to company policies and procedures.

Responsibilities

• Providing prompt, courteous beverage refreshment service to guests.
• Providing a great experience for every guest every time through courteous interaction.
• Keeping informed of continually changing promotional beverages, events, and services.
• Maintaining integrity of all financial controls and responsibilities.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs.
• Provides personalized service and uses guest name.
• Resolves service problems according to guidelines.
• Provides fast, friendly, professional beverage service to guests and servers.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Slices and pits fruit as required.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change.
• Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities* Maintains a clean and stocked workstation in accordance with established health and safety guidelines.

Qualifications

• Ability to work in a team environment and under stress as the volume of business increases.
• High School Diploma or equivalent preferred.
• Mathematical ability including the ability to add and subtract - Count money and change correctly.
• Ability to stand and walk for 8 to 10-hour shifts.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Knows cocktail ingredients and proper mixing and pouring techniques.
• Must be physically mobile with reasonable accommodation.
• Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs).
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails;
• Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas.
• Able to work in constricting areas.
• Must be able to respond to visual and oral cues.
• Must be flexible with schedule; including nights, weekends, and holidays as required.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.