Guest Logistics & Lost‑Found Coordinator

Dreamgolf; Oregon (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Free golf privileges

Quarterly incentives

Complimentary lunch

Resort discounts

Supportive work environment

Career growth

Job summary

Bandon Dunes Golf Resort is seeking an organized Logistics Support Specialist to manage Lost & Found from start to finish, respond to Service Desk calls, and keep ticketing moving with Freshworks and BOUNTE. You will also provide backup admin support and assist with warehouse tasks as needed, upholding chain-of-custody standards and safety practices.

Join a team focused on guest experience, reliability, and seamless operations across our Oregon coast resort environment.

Qualifications

• You have at least a year of customer service, administrative, or service desk experience.
• You're comfortable learning new systems; Freshworks and BOUNTE will be new to most candidates.
• You have a valid driver's license.
• You're detail-oriented and organized.
• You communicate well and follow through.

Responsibilities

• Own Lost & Found from start to finish. You'll manage the entire BOUNTE workflow — picking up items from drop zones across the resort, logging and securing them, and communicating directly with guests to coordinate retrieval and returns.
• Be the first voice guests and teams hear. You'll answer Logistics Service Desk calls, triage requests, and either resolve them on the spot or route them to the right person.
• Keep Freshworks tickets moving. You'll monitor, respond to, assign, and close tickets as needed.
• Document everything, every time. Accurate records in BOUNTE and Freshworks keep requests, item status, and communications traceable for guests, supervisors, and teams alike.
• Step in wherever Logistics needs support. You'll provide backup administrative coverage and pitch in on general warehouse tasks like putaway and picking during available downtime.
• Follow the protocols that protect guests and the resort. Chain-of-custody standards, confidentiality, and safety practices guide everything you do.

Skills

Customer service experience

Administrative experience

Attention to detail

Communication skills

Driver's license

Willingness to learn new systems

Tools

Freshworks

BOUNTE

Job description

Bandon Dunes Golf Resort is seeking an organized Logistics Support Specialist to manage Lost & Found from start to finish, respond to Service Desk calls, and keep ticketing moving with Freshworks and BOUNTE. You will also provide backup admin support and assist with warehouse tasks as needed, upholding chain-of-custody standards and safety practices.

Join a team focused on guest experience, reliability, and seamless operations across our Oregon coast resort environment.