Guest Learning Experience Engineer

The DoSeum; San Antonio (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The DoSeum is seeking an energetic Experience Engineer to promote joyful learning and active discovery through interactions with museum Guests. This full-time, hourly role involves facilitating family programs, school visits, and DoSeum camps while ensuring a welcoming environment.

Reporting to Gallery Operations, the Experience Engineer will address guest questions, assist with exhibition tech, handle front-desk duties, and support safety and cleanliness standards.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in education, child development, or related field is a plus.
• Demonstrated interest in and enjoyment of working with young children and families.

Responsibilities

• Facilitate caregiver-child interactions across galleries and outdoor spaces, encouraging curiosity and learning through play.
• Lead educational activities using established curriculum and DoSeum programs.
• Engage learners of varying ages by adapting facilitation techniques in real time.
• Provide welcoming, inclusive guest service at the front desk and with inquiries.
• Collaborate with staff on program updates, schedules, and exhibit changes.

Skills

Interpersonal skills

Communication skills

Customer service

Teamwork

Education

High school diploma or GED

Associate or bachelor’s degree in education / child development (plus)

Tools

Point-of-sale systems

Altru

Hippo

Mac/PC proficiency

Job description

The DoSeum is seeking an energetic Experience Engineer to promote joyful learning and active discovery through interactions with museum Guests. This full-time, hourly role involves facilitating family programs, school visits, and DoSeum camps while ensuring a welcoming environment.

Reporting to Gallery Operations, the Experience Engineer will address guest questions, assist with exhibition tech, handle front-desk duties, and support safety and cleanliness standards.