Guest Engagement Facilitator

Discovery Lab (Tulsa Children's Museum); Tulsa (OK); On-site; USD 18,597 - 25,113; Part time

Job summary

Discovery Lab (Tulsa Children's Museum) is seeking a Guest Engagement Facilitator to greet guests, assist with front desk duties, and promote memberships. You will help ensure a memorable, educational, and safe visit for all guests, including during events and rentals.

The role demands high hospitality standards, strong communication, and reliable attendance, with after-hours events and weekends required in a part-time schedule.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Excellent hospitality and communication skills.
• Ability to follow basic instructions.
• Professional written and verbal communication.

Responsibilities

• Greet guests at the front desk and facilitate welcome experiences in the exhibits.
• Promote memberships and member benefits and assist guests with purchases.
• Ensure safety and cleanliness of guest areas, exhibits, and lobby.
• Assist with events, birthdays, and facility rentals as scheduled.
• Process payments and handle cash at front desk and retail areas.
• Be the go-to guide for Discovery Lab’s activities, events, and attractions.

Skills

Hospitality

Outgoing attitude

Follow instructions

Communication skills

Attention to detail

Safety awareness

Customer service

Education

High School diploma or equivalent

Job description

GuestEngagementFacilitators are the main point of contact forDiscovery Lab guests. This positionis responsiblefor facilitating customer-facing roles such as greeting guests at the museum’sfront deskandensuring a world-class experience in exhibitgallery spaces. Every shift is a new chance to make someone's day fun, welcoming, educational, and safe from start to finish. Above all, this role creates "remember-when" moments and hospitality that keeps guests coming back.

Primary Hospitality Responsibilities

• Bring exhibits, pop-ups, and demos to life so guests create joyful curiosity while they play.
• Keep guests safe and exhibits reset, refreshed, and ready for the next round of fun.
• Follow opening and closing procedures for museum floor operations.
• Be the go-to guide for Discovery Lab’s activities, events, and attractions.
• Facilitate exceptional experiences for birthday parties and facility rentals as scheduled.
• Greeting and checking in guests at the front desk. Processing payments and cash handling as well as communicating daily programming and upcoming events.
• Greeting and supporting customers in the retail space, including processing payments.
• Promoting memberships and member benefits as well as getting to know members and loyal guests.
• Keep all guest-facing spaces, including the exhibit floor, lobby, and ticketing area clean and welcoming.

Additional Priorities For Every Shift

• Maintain a strong understanding of the museum to be able to answer general questions by guests.
• Provide excellent customer service and hospitality to visitors.
• Cheer on, appreciate, and mentor our amazing volunteers.
• Keep regular, punctual attendance.
• Adhere to the appropriate dress code.

All positions at Discovery Lab are required to assist with front-line operations as needed and may be assigned other duties as applicable by their direct supervisor. This position description is representative of the major position requirements and is not intended to be all-inclusive.

What You’ll Need

• Exceptional hospitality skills
• Fun, outgoing, positive attitude
• Ability to follow basic instructions
• Professional communication skills, both written and oral
• Organized attention to detail
• Recognize and respond appropriately to safety and security issues
• High School diploma or equivalent combination of experience and education
• Customer service experience

All Discovery Lab staff are encouraged to enhance team spirit and support throughout the organization.

This position is regular part-time, and nonexempt. The typical work schedule for this job will be dependent upon staffing needs. After-hours events and weekends are required. Moderate to loud noise environment.

Classification: Nonexempt

Salary Range: $13.50 - $18.23 per hour

Reports to: Guest Engagement Manager

Physical Demands: 5% sitting, 85% standing, 10% lifting/carrying/pushing/pulling not more than 10-30 lbs.