Guest-Focused Server I — Fast, Friendly Service

White Lodging Services, Inc.; Austin (TX); On-site; USD 31,000 - 46,000; Full time

Job summary

White Lodging Services, Inc. in Austin, TX is seeking a restaurant server to provide timely food and beverage service, ensuring guest satisfaction and adherence to ID policies. You will handle orders, know the menu, and upsell items to boost check averages.

The role requires excellent guest service, strong multitasking, and reliability, with a focus on teamwork and maintaining a clean, safe dining environment. Previous restaurant experience is helpful but not required.

Qualifications

• Restaurant or bar experience preferred but not essential.
• Customer service experience preferred but not essential.

Responsibilities

• Provide high quality service to all guests.
• Know and live the mission and the White Lodging/brand basics.
• Complete all necessary set up, side work and closing duties as assigned.
• Check restaurant before, after and during shift for cleanliness and remove any debris.
• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Know any daily features and specials the restaurant is offering.
• Use suggestive selling and up sell items to increase the check average of the restaurant.
• Take guest orders correctly, read the order back to the guest and ring orders correctly into Micros. Check screen before sending order to make sure any modifications to order are correct.
• Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
• Check guest satisfaction with food quality within two bites.
• Make sure check is presented correctly, free from errors and in a timely manner.
• To follow and comply with all WL cash handling policies and end of shift paperwork
• To follow all WL policies of work procedures and attendance
• Learn and maintain all information regarding the hotel and engage in pre-shift
• Promote teamwork and friendly safe work environment
• Any other reasonable duties required
• Follow all WL standards of uniform
• Know all the bar products on offer to the guest
• To make conversation with guests and create a personal connection

Skills

Can handle high volume and work under

Multitasking

Reliability

Customer service skills

Organized

Teamwork

Flexible work schedule

Job description

White Lodging Services, Inc. in Austin, TX is seeking a restaurant server to provide timely food and beverage service, ensuring guest satisfaction and adherence to ID policies. You will handle orders, know the menu, and upsell items to boost check averages.

The role requires excellent guest service, strong multitasking, and reliability, with a focus on teamwork and maintaining a clean, safe dining environment. Previous restaurant experience is helpful but not required.