Guest-Focused Room Service Specialist

Murrieta Hot Springs Resort; Indianapolis, Northern (IN, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

The Sheraton Indianapolis City Centre Hotel in downtown Indianapolis, IN, seeks a Room Service Server (FT) to deliver orders to guest rooms within 20-30 minutes and become familiar with menu items and service standards.

You will maintain professional guest relations, handle payments, and adapt to varying schedules including nights, weekends, and holidays while upholding alcohol awareness and confidentiality.

Qualifications

• Strong communication skills, both verbal and written.
• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.

Responsibilities

• Set up orders and deliver to rooms within 20-30 minutes.
• Develop knowledge of menus, dish and glassware service.
• Follow tray setup and ensure complete order accuracy.
• Develop knowledge of beer, liquor and wine service and comply with laws.
• Return payment to cashier and follow up with guests about meals.
• Anticipate guest needs and maintain positive guest relations.

Skills

Strong communication

Work ethic

Self-initiative

Flexibility

Guest relations

Job description

The Sheraton Indianapolis City Centre Hotel in downtown Indianapolis, IN, seeks a Room Service Server (FT) to deliver orders to guest rooms within 20-30 minutes and become familiar with menu items and service standards.

You will maintain professional guest relations, handle payments, and adapt to varying schedules including nights, weekends, and holidays while upholding alcohol awareness and confidentiality.