Room Service Server (FT) - Sheraton Indianapolis Indiana

Melrosehoteldc; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sheraton Indianapolis City Centre Hotel in downtown Indianapolis is seeking a Full-time Room Service Server. You will deliver orders to guest rooms, maintain menu knowledge, and support a flawless dining experience in a fast-paced hotel setting.

We value strong communication, professional demeanor, and the ability to work nights, weekends and holidays. The role requires physical ability to lift up to 25 pounds and stand for extended periods.

Qualifications

• Strong communication skills verbal and written.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Ability to lift and/or move up to 25 pounds as needed.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop knowledge of menus, dish and glassware service for guest needs.
• Follow tray setup standards and ensure complete orders before delivery.
• Develop knowledge of service standards for beer, liquor and wine, complying with laws.
• Return check and payment to cashier and follow up after meals.

Skills

Communication skills

Customer service

multitasking

Job description

Room Service Server (FT) - Sheraton Indianapolis Indiana

#26-2720

Indianapolis, Indiana, United States

Location Description

Sheraton Indianapolis City Centre Hotel welcomes you to Indiana's capital city with modern style and unparalleled convenience. Perfectly situated in the downtown district, just half a mile from the Indiana Convention Center, our hotel is tailor-made for both business trips and family vacations. Settle in to beautifully designed rooms, featuring home-like comforts and the Sheraton Signature Sleep Experience.

Job Description

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Location

Indianapolis Sheraton-INC

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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